AutoZone Auto Parts — Local services in City of Hornell

Our camper broke down at a Pilot station 4 hours from home at the beginning of a cross country road trip about 30 minutes from this AutoZone. Tristan Yocum, the Sales Manager, came out first thing the next morning on his day off to replace the Starter which had burned. Turns out our 1992 camper had 1991 parts and we had to go back to AutoZone for the correct part and then back to the Pilot Station. The battery was very low so we purchased a new one, but again it was the wrong year so Tristan drove behind us to the Hornell AutoZone (and the camper even died just getting on to the entrance ramp and he had to jumpstart it with his car!). Once we were at AutoZone, the camper just wouldn't start, with the old battery or new one! Tristan then replaced the solenoid (and also the starter again due to it somehow burning out again). After spending his entire Sunday working on our camper, he finally got it started and we followed his suggestion of heading back home instead of proceeding on the road trip. He even suggested NOT turning the camper off even when we had to stop for gas since he realized we would be stuck once again. We made it home safe and sound and Tristan even checked on us to make sure we got home ok! He is a true gem! I don't know what we would have done without him that day! Needless to say we left the camper home and continued our roadtrip the next day in our SUV - if we had time we would have loved to stop by and thank him once again!!! Thanks so much for...

Nice people. If they do not have a part in the store they will order it for you either you go in person or you call on the phone. They respond on the phone very fast. Well, the service in general is very fast. Also a day to check engine light and if you ever need to dispose your old change oil they will take it. If they do not have a part in the store they will order it for you either you go in person or you call on the phone. They respond the phone very fast. In addition it is very true that if you order something that will have it by the next day. My only disappointment was that they tell me that they were going to call me when the part was in the store and once they forgot to call me. The service in general is very fast. Also day to check engine light and if you ever need to dispose your old change oil they will take it to the disposal. Another thing I like is that if another store has a part cheaper than their prices they would change it if you proof that the other place has it...

Usually don't have a problem, went in because my sister locked her keys in her car and we weren't aware that bladders were illegal in NYS. The young man behind the counter was nice enough stating that they did not carry them, but the older gentleman with white hair and a mustache proceeded to berate us about the legality of it loudly enough that we just walked out. I found his tone and the way he said it to be extremely rude and as someone who works in customer service cannot believe such a large chain would allow this kind of low standard in...