Five Below — Local services in City of Hornell

Terrible checkout process/customer service. Today was my first time at the new store in Hornell. The checkout setup led me to believe it was self checkout. I also thought this because as I stood in line waiting, two customers were checking out while one worker stood by and watched. When one of the customers was done, I walked over and began checking out as I do it seems in most stores. The worker standing there said to me, “Ma'am this is not self checkout”. So I apologized and said I didn't realize and proceeded to bring my items to the now empty register where she was standing. She then told me to go back to the register I was at and she would watch me check out. I then told her I was confused, which I honestly was at that point. Then she told me that I had to scan my own items, though only when she was watching. In my opinion, that is what I would consider self checkout and she needs to be better trained to manage the checkout process. I was so frustrated that I ended up putting the items I had on the counter and left. I actually have to thank her because she saved me $20 on items that I really didn’t need and weren’t...

This store is an absolute joke you have self check out but you have the employees standing over your shoulder as you put in your pins and what not for your cards which isn’t not cool at all and there are more than one self check out no need to wait in line when there are self checks open! I would rather drive all the way to Horseheads before I take my self to this five below! Things need to be fixed and addressed no one is stealing a thing and no need to have some one over my shoulder while I check out Walmart don’t even do that! Make...

The blonde girl working there needs a raise or something because she was astonishing. It’s hard to come by workers her age these days that are so personable yet professional. She helped me with such grace. I was having a hard day and needed self care items to feel right again. She recommended me products she uses and I’m so glad I took her advice! She truly made my day, it’s sad I didn’t get her name. The store shines brighter when she is there....