KAY Jewelers — Local services in City of Hornell

Disappointing Experience with a Staff Member

I recently visited KAY Jewelers and was extremely disappointed with the service I received, particularly from an employee named Kevin. Unfortunately, Kevin came across as unprofessional, inattentive, and frankly imbecilic when answering even the most basic questions about their products. When I asked for recommendations, he seemed more interested in pushing me toward items I said I didn’t want, rather than listening to my needs. His lack of knowledge and dismissive attitude made the experience frustrating and uncomfortable. While I understand that not everyone is an expert, I expected better customer service from a brand like KAY. I hope that management addresses this, as it’s unfortunate to feel like my time was wasted. If you're shopping here, I'd recommend seeking help from...

I recently went here to have my necklace repaired and to find a mother's day gift. And Justin is such an amazing employee! He went out of his way to find the perfect bracelet for my mother. I know it's his job but I've been a regular kay customer for about 6 years now and have never encounter a salesman like Justin. He was easy to talk to understood what I wanted and didn't look at me with those eyes you usually get from stuffy old woman who think you're poor by your looks. (Lol to be blunt) I will only be talking to Justin at the Hornell Kays for here on out! Bravo for hiring...

I had my ring reset at this location through Peggy (Margaret) and it was a seamless interaction. She is exceptional at working in your budget while still delivering exactly what you want. She doesn't apply any of that typical sales pressure to make you feel like you need to extend yourself out of your original plan. I had my original diamond reset into a platinum head and it made my ring POP. It looks like the stone grew half it's size. ...