Dream smoke shop — Local services in City of Ithaca

Love this store. Always friendly and approachable. One tiny complaint is they never seem to open on time. But it's definitely worth the wait. ❤

Unfortunately I recently had a surprisingly awful experience. I went w my sister to try and exchange a product that was CLEARLY defective. The gentleman at the counter treated us extremely rudely as if we were trying to "scam" him. Which wouldn't be a great scam, and if you pay $70 for a product you expect it to work as advertised and if not, at least I expect the store (a store I regularly spend my hard earned money AND have sent dozens and dozens of people with high recommendations) to make it right. But instead, he got belligerent and when I asked point blank "Are you going g to make this right, or not?" He said absolutely not and both me and my sister were now banned from the store. Having to update my original review saddens me greatly because I really did love this store and had many, many positive interactions before this last one. But I suppose I will get to know the other similar stores and hope for a better experience. It's really a shame because in one fell swoop they turned a loyal, regular into a hurt consumer looking for another...

Always had a good experience with these guys some of these reviews makes sense why u got treated that way if your rude don't expect them to be nice common sense people get what you give ivr been a custom here since they opened never had a bad experience treat them with respect and they do the same (read a bunch of reviews when i was seeing what time they opened) and figured id explain why you were treated rudely because some of you guys were rude when taking. Defective products back I've done it multiple times no problem the problem isn't...

Went here on a recommendation from a coworker. It's a smoke shop, not vape like I was looking for. Couple things: to my knowledge, NY State law states you need to sell the nicotine separate from the juice, they do not do that. Second: the juice I bought yesterday (1/15/23) was expired. I didn't catch the expiration date because they seemed eager to get me in and out, but it expired 7/22.

I'm not really sure what else to tell ya, expired product makes me concerned for the rest of whatever...