Verizon — Local services in City of Ithaca

Worst customer service. Ordered a new phone on Saturday at this location. Phone arrives no problem. The actual problem is that my phone bill has now been changed. I was sold a phone and never informed that my plan was going to be changed to accommodate the fact that the phone I purchased could only be used on a 5g plan. If I had know that I wouldn't have made the purchase. We don't have 5g in our area. We can barely even get the 4lte. We go back today to the store hoping for a better experience than calling the customer service number ( still dealing with other issues from those phone calls as well. ) At the store you are informed that only one person per account may go into the store with a representative due to Covid concerns. Okay fine. I stand outside on the sidewalk during a thunderstorm with torrential downpours waiting while I let my boyfriend try to get everything straightened out. Inside the store he is told that if he wanted to return the phone he would have to pay a stocking fee of $50. Even though I was never told about the fee at point of sale or told that my plan was going to change and go up in price. He was also told that we weren't being charged the ten dollars even though it says it on my bill. Outside the store where I am waiting I watch a woman come out of the store and get into an SUV illegally parked in the area between handicap spaces that is typically used for van accessibility. After at least ten minutes a man exited the store and got into the same vehicle. When I brought this up to the employee that came outside he shrugged his shoulders. Then when I asked why it wasn't okay for me to go inside but it was okay for them. I was told that I didn't have to wait outside I could go sit...

We got to the store around 3pm busy yes black Friday we got called around 3 40pm ok we did not leave out the store until 8 05pm here is the kicker we are waiting for 150. 00 credit which they said was canceled right back to us because he made a mistake not only that phone calls after phone calls for someone to fix the problem waiting for the port now because it suppose to be another phone call tired of waiting now tell them to cancel the whole transaction oh they got my husband phone from prepaid to post paid and now there is credit on the phone so we had to pay for a 40 plan Rob the solution manager states that he going to credit his account for next month so he won't have to pay and now all they can say is sorry. I understand. I believe thats all that they have a habit of saying from previous post I have read and they going to respond to this we are sorry you you had such a bad experience. Nearly five hours in one place frustrated and still no phones and with spending 200.00 oh they said the waiving the activation fee which should have not been anyway because we are already verison customers we were getting four phones motoz3 and they said oh they are many deals we will keep you in mind I am so angry with this whole ordeal give us the phones now waive the activation fee to make up for and we will just pay our bill. I am hoping to find a better deal at Best Buy never had experience with Best Buy we brought our phones and activation port our numbers no problem go to Verizon and all you hear I am sorry nothing for...

Limited store hours. Not knowing store hours I came in at 4PM, credit card out ready to spend a thousand dollars on a new iPhone — staff response was that they were closing and couldn’t help me. I asked if I could just get a phone quick and get out of their hair, the answer was “no”. I was sort of taken aback. I think my cell phone cost would have been enough to pay the store’s labor for another 20 minutes. I had to drive twenty minutes up the hill to Best Buy instead.

There was another customer who walked in right behind me wanting to purchase services. He was a rude man and didn’t have a polite response to the staff like I did. But I sort of understood his frustration. You have paying customers walking in the door ready to support the business, and we’re getting turned away. I think this should be referred to a district manager for consideration. The labor shortage and downhill slide of the retail market isn’t made better buy shuttering the doors and reducing hours to those that make it impossible for working folks to shop. This is why we...