AT&T Store — Local services in City of New Rochelle

Great customer service is extremely hard to come by nowadays. So when I come across Amazing Customer service, I MUST give honor where honor is due! TAINA, because of you I stayed with att, because of you I was able to go home and be able to contact my babies after having no phone! Your smile your welcoming spirit, the way you showed me you cared and helped me with my situation SOO patiently and sweetly! She made me laugh I cried all to ease my feelings and while STILL proving the same EXCELLENT service to others! I sat there and watched u also interact and you are gifted and blessed and I hope they keep her there because she is truly special! If I was an owner of a company I’d want her! Or get her to train others nationwide! Promote this girl to the top she’s worth it! She’s awesome! Thank you so much for being genuine and changing the game in customer care!...

I came in after my phone had suddenly died and it took half an hour to be told that it wasn’t salvageable. Was then told that I could get an iPhone free aside from sales tax because of a promotion - at no point was I told that this just meant the first payment was free and that the phone was still several hundred dollars, and I would not have known except I read my bills. The saleswoman, Taina, then told me I needed to change my number (probably because she wanted the commission) and called a different att office impersonating my parents (I’m on their plan). All this took about two hours. Another coworker was in the store and didn’t say anything about this shady behavior. I suggest firing these two immediately and updating your...

Walked into the New Rochelle store today 1//21/2025 just to look at the iPhone 16s on display and to see the accessories on the wall. The two employees kept watching me like a hawk the whole time I was in the store like they thought I was going to snatch the display phones or doing something suspicious. One girl was close to me most of the time. They finally asked if I needed any help and I said no thank you I’m feeling uncomfortable and pressured shopping here and left without buying anything. The Bay Plaza Mall AT&T was so much more inviting and not up your neck the whole time...