Stop & Shop — Local services in City of New Rochelle

Unbelievably bad experience - around 10pm last night I stopped in and went to the self checkout. Not usually a fan of doing free work for a store, but there was only one line open and one self checkout line, and the latter had a shorter wait time.

The woman in front of me had a single item: a small pack of batteries. She scanned them but it was so light that that scale on the self checkout machine freaked out and thought she was stealing; fine, it happens, the kiosk lights up and an attendant usually comes by and fixes things. Except this time…nothing. We’re stuck and no-one is reacting.

We stand around a few minutes until finally I get annoyed and walk over to the woman at the only other register. I tell her the situation and tell her we’re stuck. She doesn’t react. Instead she starts yelling “Ethan! Ethan!” hoping I guess that the deadbeat night manager would hear. He doesn’t. I ask if there’s a phone or some kind of amplifier she could use. She ignores me. I stay persistent but she just keeps ringing up other customers.

Finally after about 10 minutes Ethan appears and…ignores us too. We are literally standing there waiting and begging for the chance to give the company money and he can’t be bothered. Ok, message received. If you’re so well off that you can make people wait and effectively tell them they don’t matter, I’ll never...

I recently had the pleasure of being assisted by one of the cashiers at stop and shop, and I felt compelled to share my experience. From the moment I approached the register, it was clear that I was in great hands. Not only was [Cashier's “Jordan”incredibly friendly, but their knowledge about the products available in the store was impressive. I had a few questions about specific items, and they took the time to provide thorough answers, guiding me through my choices with patience and clarity. What truly stood out to me was their willingness to help, even when the line began to grow. “Jordan” maintained a calm and positive demeanor, ensuring that everyone was taken care of without feeling rushed. It's rare to encounter someone who embodies such exceptional customer service! Thanks to “Jordan”, my shopping experience was not only smooth but also enjoyable. It's employees like them who make a difference in the community, and I wanted to express my gratitude for their hard work and dedication. I'll certainly be returning to stop and shop not just for the quality products, but also because of the wonderful staff. Thank you, Jordan for your...

Pros: The store has a nice layout and is usually pretty in stock. Overall the place is pretty clean and parking is really easy cause there are a ton of spaces. The cashier's and employees at the self checkout area are usually pretty attentive and overall do well under pressure. Cons: THE DELI. You would have to order 2 days in advance and even then you can expect to stand at that counter for at least 5-10 min. (yes, regardless of whether you ordered one item or multiple). Seems like they are always down to "one guy" while the rest are "on break" and you'll usually hear others in line just as confused. If you have a question for one of the workers trust me your better off just trying to figure it out yourself. I've had workers straight up tell me that they don't sell the item I'm looking for or tell me they've never heard of it and then just go back to poorly stocking shelves without another word only to then find the item myself. All in all it's a decent place to shop. Unless of course you need the deli. Then it's a great way of stepping into the land where TIME RUNS...