Popeyes Louisiana Kitchen — Restaurant in City of New Rochelle

Poor service and bad attitudes! 2/17/18 I purchased food totaling 21.00 for 3 5.00 boxes and 2 extra sides. When I pulled up to the window I paid for the food and didn't pull away from the window yet, I checked the bags and was missing a box. I informed her she asked for the receipt I looked in the bag and handed her the receipt in the bag, she said it wasn't the receipt. I told her this is what u gave me! This is the only receipt in the bag, Im giving you what u gave me! She proceeded to say I was never charged for the 3rd meal. So what was the 21.00 for I asked. She then again asks for the receipt that she never gave me. I looked through both bags there was no receipt in the bag so she said she cant do anything without the receipt. I handed her the bag back and asked for my money back. She then slams the window in my face and comes back with the money. SMH sad part is she was the manager/shift supervisor! Smh I asked her for her name and she said her name was Lady. Popeye's if you read this I dont know if that is her real name but this incident occured Feb 17, 2018 around 10 pm. She needs some serious training and needs to be spoken to about her poor attitude and learning how to resolve issues in a more helpful manner! Our patronage to your business is what keeps you in business as well as giving her a job!! Next stop is to write a...

⭐ 1-Star Review Date of Visit: June 8, 2025 at 12:38 AM Location: Popeyes – 8 Joyce Rd, New Rochelle, NY 10801

This was hands down the worst fast food experience I have ever had. The manager on duty at 12:38 AM—whose name I unfortunately didn’t catch—should NOT be in a position of leadership. His attitude was dismissive, unprofessional, and downright disrespectful.

I walked in expecting decent service, but was met with pure chaos and indifference. Orders were being thrown together sloppily, employees were arguing, and the manager was doing absolutely nothing to correct the situation—in fact, he was contributing to the dysfunction. When I asked for help correcting a missing item from my order, he acted like I was a problem instead of a paying customer. No apology, no urgency, just nasty energy and zero accountability.

This person is a liability to your brand and a complete embarrassment to the Popeyes name. It felt like he thought he was untouchable, treating customers like we were beneath him. If corporate cares at all about customer experience, this manager needs to be seriously investigated, retrained, or removed.

I’ll never return to this location unless I hear that real action was taken. This wasn’t a “bad day”—this was blatant, intentional disrespect and...

Popeyes earns a solid 4 out of 5 in my book. The star of the show is undoubtedly their signature fried chicken, which consistently delivers on flavor and crunch. The spicy option adds an extra kick that's a delight for those who enjoy a bit of heat.

The variety of sides, from the classic red beans and rice to the buttery biscuits, complements the main dishes well. The affordability of their meal deals makes Popeyes an appealing option for a quick and satisfying meal.

The service can be hit or miss, with some locations displaying friendliness and efficiency, while others might leave you waiting longer than expected. The cleanliness of the dining area can also vary, affecting the overall dining experience.

Popeyes' drive-thru option is a convenient way to grab a meal on the go. However, the consistency of food quality and service can be inconsistent, making it somewhat of a gamble depending on the location.

For its flavorful chicken, mouthwatering sides, and value-oriented meal options, Popeyes deserves a respectable 4 out of 5 rating. With more attention to consistency in service and cleanliness, it could easily become a go-to spot for satisfying fast...