Thrifty Shopper — Local services in City of Oswego

So disgusted with the customer service. Went in yesterday with family to browse around. As most of you know when you browse most of the time you end up buying something. I ended up purchasing 3 children’s clothing, an item for myself and some kitchen forks. When I approached the counter the “manager” (who was a very young woman) gave a nasty scoff and moved her items to the other side of the counter so the other associate could cash out my family and I. After checking out and my total being very high for some strange reason I decided to go to the car and start counting how much my total should have been. I then realized I was over charged after reviewing my receipt I realized I was charged $8 for the 4 forks I purchased that were marked as 25 cents each. I went back to the counter and showed the woman who checked me out my receipt and she acknowledged she overcharged me, claiming she “clicked the wrong button”. I then said I would like my money back. I had payed with cash. And the woman said she could give me store credit. I then said I would just like my $8 in cash back. And she said she could refund my card $4. And I then repeated and said I would like my $8 in cash back. The “manager” who was standing off to the side said they could not do cash back. And I stated I would like my cash back due to the fact it was not my fault, it was their mistake. After going back and forth and becoming very frustrated I decided to walk out. While walking out I made a comment about how I could have just went to Walmart and purchased the 4 forks for $4 and still been charged less than I was charged there and Walmart would have refunded me the cash. The “manger” got snippy with myself and my family while walking out. While leaving we decided to call and ask to speak with a manager and then was told the woman who was snippy was the manager. While being on the phone the “manager” and other associates were making comments back and forth about how “they are now calling too”. Overall it was just very a unprofessional experience. I’ve been to this location many times and never seen either of these two women and very disgusted with the customer service and them not taking responsibility for their mistakes. Will not be returning and will be going through corporate to have my money refunded. Do not recommend this...

I love this place! Such antiquated charm. Some of my favorite household items I use every day have been found there. I got a really nice king sized quilt... Looked hand made. Great condition. 8 dollars?!? Seriously? It is my very favorite quilt. It's probably haunted. Someone most likely died on it. I mean, why else would it be so cheap?!? But I kind of live for haunted stuff... That blanket is my absolute favorite! That's not all... I found this really nice tea pot. Most likely owned by the same kind grandma who owned my quilt. 2.99! It not only was durable, well proportioned, and beautiful, it has character, as if this someone really loved it. Finally, I got an enamel covered cast iron Dutch oven... My roommate has one like mine. They paid 300$ for it. Mine is nicer and was.... 14.99! It's so cute! It is this lovely shade of green and has a cool wheat design. Most likely also owned by that Grandma!

Those were the most memorable purchases I got there, but I have gotten so many other integral pieces there... Is it the cleanest? No... Does it smell the nicest? Honestly, it smells like mothballs and someone's musty attic. Nevertheless, it is my favorite store and I plan on visiting frequently in the near future. I hope it never closes down like every other business...

Like other reviews have stated, the majority of the workers here are rude, miserable women. There has not been a single time that I’ve been here that one of them has not either been talking bad about a customer or coworker, complaining about their job, or are flat out being rude to a customer. Today they were making fun of an elderly woman who came in as I was being rang up. I asked them what the their problem was and they all instantly shut up and had no response to why they were randomly bashing an elderly woman who could no doubt probably hear them because it was taking her a while to walk down the ramp next to the registers with her cane. Imagine being so unhappy in life that you need to try and put down random customers that come into your place of work for laughs. And to blatantly do it in front of other customers. It's pretty pathetic. Hopefully this place eventually weeds out these toxic people and...