Dockside Bar and Grill — Restaurant in City of Oswego

I was impressed at the upscale decor. Then came the shocking surprise that it was tied to a Best Western. Form there came the awe of a beautiful covered patio with a view of the river and lake. The stage was set for greatness, but then...

I really wanted to give a higher rating because of the awesome outdoor bartender, but I was so disappointed in the food that I would rate it in my bottom 5 of worst seafood dinners. I've been traveling for 21 years and always pay full price, tip over 20%, and then if there were any issues, try to leave evidence of what was wrong and point it out for the kitchen staff to correct for the future, which I did.

Captains Broiled Platter... Sounded good, looked good, and failed to meat even the most remote expectations. Shrimp, scallops, haddock, and lobster claw were all extremely overcooked. The haddock was so bland it required salt, pepper and tarter sauce to still remain dry and unimpressive. The grilled squash was cooked well, but again, needed seasoning. I think the worst was the lobster claws. When you crack open a shell and a dry rubbery piece of meat has shriveled to half its size that butter doesn't help, you know there is a problem. A picture is worth a...

Five stars for the location, the beauty of the establishment and the service. You really can't have a better location than this: on the Oswego Canal by the Oswego River and at the entrance of Lake Ontario. The restaurant takes advantage of this location by having a large outdoor seating area with an outdoor bar. Also the inside has lots of big windows all around so you can enjoy the view even when inside. The decor is pretty and sober. It is a very large restaurant. We sat at the indoor bar and our bartender, Lyndsay, was attentive and conversational even when busy.

Note that the restaurant is attached to the Best Western Hotel.

They have a full bar yet the wine menu is limited and common. The food menu looks interesting. As it was Friday we ordered the special, Prime Rib. It was cooked correctly but it lacked flavor even when dipped in the Au Jus and the horseradish sauce. It comes with a side salad which was a nice mix of mesclun and had a good dressing, I ordered it with balsamic vinaigrette. We ordered double side of vegetables instead of vegetables and mashed potatoes. The vegetables were steamed properly yet lacked flavor and...

I was told by a co-worker about Alex's and was so excited to try it. The atmosphere is great, beautiful view, and food was good. But our waitress Kelcey was awful. She got drinks to us fairly quickly and took our food orders....but after that she was nowhere to be found. Someone else brought our food out to us after at least a 30 min wait....he asked if he could get us anything else and I said we wanted to order more drinks and he said he would get our waitress. We didn't see her again until we were finished eating. We asked for boxes and seperate checks and it took 10 to 15 min and the checks weren't even seperated as we asked. We waited at least 10 more min to give our payment to her and she was still not coming back so we walked up to the hostess to pay. When I expressed how disappointed we were about our experience she hardly even apologized and offered us nothing. Between the 4 of us it was over 100 dollars and we were not offered a discount or like a dessert for the road....just a half hearted apology...not sure if i would...