UR Medicine – Strong Internal Medicine — Local services in City of Rochester

After a hospitalization in October 2024 I was referred to this is office assured they would be able to help manage my chronic pain associated with my autoimmune condition. However, they seemed to only care about labeling me a drug seeker after two visits. Not once did we discuss any other health conditions or even routine physical or labwok! They gave me a 2 week supply of pain medication and due to a misunderstanding, they called CPS on me and my family! I had company over the weekend and moved my medicine to a different place. When I couldn't find it for a couple days, I visited the office and this is when they decided I was seeking. That's all they cared about. We had a long discussion about where the meds could be and apparently they decided that my child must have found it and destroyed it or whatever. Because obviously if he ingested it, he would be dead! The resident didn't care. She immediately wanted to hook me on suboxone and said she was concerned about substance use disorder. Well which is it? I'm abusing or my son got it because she ran and told the social worker, at which time the social worker, Renee devor, reported me to CPS even though she wasn't present for the appointment so it was them looking stupid and wasting county resources 😂. Renee then called me seemingly only to boast that she is a tatle tale representing my physician office and contacted the authorities. The entire practice then became clouded by confirmation bias. Obviously CPS did an investigation, and guess what?!?! Within ten minutes the investigation found the medicine that my doctor was accusing me of abusing or whatever! They quickly closed out my case and ruled it unfounded. I even offered to provide this documentation to the DR office and they ignored me. I always was responsible for my medicine and can prove it. Apparently it's been forgotten that some people really are sick and need certain medications to improve quality of life. It doesn't matter to them. They just want to report another statistic for drug abuse to whoever. They didn't even bother to test me to see if I was taking my medicine properly. They are clearly being closed minded and don't actually care what patients say and can prove. Just exchange notes between providers assuming patients are all lying and stupid apparently. In any case, this has made it incredibly difficult to get the treatment I need because they jump to conclusions and didn't even attempt to manage any other facet of my health! Just label me an addict because of an honest mistake I cleared up! Another issue is part of the reason I need primary care is so it doesn't look like I'm going to multiple Drs for medicine! Yet in my couple visits, I saw 4 different Drs. So it still looks like I'm getting prescriptions from all over the place! I was looking forward to having reliable primary care and instead it's revolving door of residents and they don't care how difficult they make your life. Find another office that has seasoned, and caring Drs instead of a training group for newbies that don't have a clue about patient care and just treat based off what Google says is most likely. Thankfully there's competent people elsewhere who cleared up everything and I was able to remove that wart of a practice. My attorney even suggested they potentially violated HIPPA if the resident is sharing appointment and patient information with ppl not present for the appointment. Calls into question what else and who else they're sharing information with after the...

My dad has been dealing recurrent skin infections for nearly a year now, the majority of that time he's been seeing a doctor through Strong Internal Medicine via their intern program which he explicitly asked not be a part of for exactly the issues we're experiencing now. It took them more than SIX MONTHS to finally write him a referral to a dermatologist followed by several additional months before he could actually get an appointment that we are STILL waiting on. In the mean time, it's been one appointment after another with Strong Internal Medicine where the doctors completely ignore the issue he started seeing them for (the skin infections) allowing the issue to continue to progress and we have been left by Strong Internal Medicine to deal with the issue pretty much on our own. He's been in immense pain that they won't help him manage unless he submits to getting annual tests done that they admit are completely unrelated to the issue at hand, refusing to give him antibiotics despite acknowledging that he does need them, and refusing to listen to any of his concerns. To add to this, when they have written prescriptions, it has taken multiple attempts by the pharmacy we use to contact the office and get their doctors to actually properly write the prescriptions so that the pharmacy can actually fill them. Additionally, there have been occasions when the pharmacy has tried to contact to them about issues with those prescriptions and it has taken the pharmacy a week or longer of attempting to get in touch with them before the doctor bothers to get back to them to get the problem sorted. The only thing they care about is making as much as they can from repeated visits that end up serving no purpose but to milk more money out of insurance providers and patients and kickbacks from one unnecessary and unrelated test after another. The level of complete disregard for their patients and sheer ineptitude is disgusting. Insurance is now investigating and we are looking into malpractice suits....

After being bitten by a spider and a five and a half year undiagnosed illness I went to Strong because they're supposed to be the best, right? But my first appointment with internal medicine was positive and hopeful, however I found out at my follow-up appointment that the original doctor I saw finished her residency and moved on. What I was left with was a judgmental, impatient, rude, and disingenuous physician. From the start, without even giving me the benefit of the doubt for a moment, she treated me as if all of my symptoms were mental. Not only did she twist everything I said, but her visit summary notes and visit notes for works of complete fiction often twisting my words and on several occasions just plain inventing things. Her supervisor Dr Jeffrey Newcomb, who saw me for about 3 minutes, backed her on this. To make matters worse when I checked my test results, I found out I tested positive for staff and the pathologist recommended broad spectrum antibiotics although the doctor never called to tell me I had an infection! Furthermore my EKG tested positive for a mild heart condition, which they also did not notify me of. When I messaged them should I be on medication for staff and do I need to worry about the heart condition, the only response I received was a message notifying me that the doctor passed me off to someone else. This was one of the most horrible experiences I've had in nearly 6 years and now I have a fictitious summary of the appointment on my permanent records. I will be filing a complaint with the state disciplinary board. Save yourself some time and value your health by going...