Sammy + Nat — Local services in City of Rye

I shopped here at the sample sale. The person ahead of me at the register placed a large order and was buying for family members out of state and shipping part of her order to the Carolinas. After the customer ahead of me walked away, the two associates at the register insulted the patron and said she was always so rude every time she shops at the store. I was in shock that the staff would insult another patron in front of customers! I should have left then and there because it was clear there is no respect for customers supporting the store. Then the staff wrote down my monogram order on a single order form in a rush and joked that it was "bad practice" to write two orders on one form. There is nothing funny about potentially incorrectly writing down my order. To be clear, I did not feel rushed. I felt that it was unprofessional and rushed for the sales person writing my order to not take the time and care to use two forms for two different orders and then laugh about it. Then she did not allow me an opportunity to review the order form. Now, the monogram order inevitably is incorrect and the store is blaming me! WE DID NOT FILL OUT THE FORM TOGETHER. I HAD NO ROLE IN WRITING ANYTHING ON THE FORM. I WAS NOT GIVEN ANY OPPORTUNITY TO REVIEW THE FORM. THEN THE STORE TAKES NO RESPONSIBILITY for their mistake and instead says that me the customer must have forgotten that I changed my mind and calls me a liar. I did not change my mind or forget anything I ordered. I had a very specific idea of what I ordered and was clear. The only remedy they suggest is to undo the monogram, which they advised will most likely damage the sweaters. Then they suggest to put a large letter over the pulled sweater to cover up the damage - which is damaged and incorrect! Or I can buy a new sweater than what I initially asked for at a "discount" when i already paid over $100. The stores attitude is that the customer is wrong is shameful. Also, I was told the manger would call me back and she never did. It has been two weeks. Samantha took the time to respond to this review. However she has my email and phone number but will not return my call -more great customer "service". DO...

I feel it’s imperative to express my profound disappointment with the service I received during my recent visit to Sammy and Nat. My experience was so disheartening that I feel compelled to post this review on Google, with the hope that no other customer has to endure what my wife and I did.

Upon entering your establishment, which we had high hopes for, we were met with a complete disregard for customer service. An employee, a young woman that was a brunette appearing to be in her early to mid 20s, was so engrossed in her cell phone that it was impossible to garner her attention. Despite our attempts to engage her for assistance, she remained oblivious to our presence, choosing instead to prioritize her personal device over the customers standing right in front of her.

This behavior is not only unprofessional but also an abomination to the patrons in the store. We visited your store with the intention of supporting a local business and possibly making a purchase. However, the lack of basic customer service and courtesy has left us feeling utterly disregarded and undervalued.

It is with regret that I inform anyone that reads this that due to this experience, my wife and I have decided to take our business elsewhere. We had hoped for a pleasant shopping experience at Sam & Nat, but we were sorely disappointed. We find it unacceptable to patronize a store that does not value its customers or train its staff to uphold basic standards of service and professionalism.

I urge you to address this issue promptly to ensure that no other customer has to go through a similar experience. It is crucial for the success of any retail business to prioritize customer satisfaction and service. Unfortunately, it is too late for us, as we have made the decision to never return to Sammy + Nat. We will be taking our business back to Buy Buy Baby, where we hope to find the customer service that was so lacking...

Samantha and Natalie are childhood friends of mine and I am not leaving them this excellent review because of that. Not only do I know first hand that their story and what inspired them to creat this company is true, but it is an absolute beautiful contribution to their stunning, loving and charming mother in which they lost as little girls..the clothing and so much more is of absolute best quality and comfort. From purchasing their merchandise for yourself or giving as a gift, you will for sure be more than satisfied! Comfort, style and safe clothing for your baby and child is what we all want and Sammy + Nat...