Hand Rolled Bagels — Restaurant in City of Rye

It’s almost a bit sad - this inflationary environment has left businesses totally in the dark as to how operate.

Having recently moved to Rye, I got a tiny everything flagel with scallion cream cheese (a very, very modest spread that would make traditional NYC bagel shops ashamed) and got charged $6. The interaction with the woman ringing me up was the real sweetener on the deal — she asked if that was it and I said yes. Then she looked at my Bai water that was in my hand and asked if that was my own Bai and I looked at her and said…yes…I just brought that in myself. I’m thinking, did I not just tell you that the bagel was all I’m getting? Do you think I’m stealing your Bai water??

Owners, look at your revenues. Look at them compared to last year — does it show growth? Awesome. Break down how much of that growth is increased price vs. increased transactions. Is it all (or mostly all) coming from price? Price-driven revenue growth is the formula for most businesses eventually failing. It’s not healthy - and it’s like a drug that can be addictive and destructive. Eventually, you won’t be able to raise prices anymore and people have already developed different habits. They’ve decided to get bagels in bulk from the store and spread cream cheese themselves. They’ve started going to big, bad Starbucks who yes, has a scale advantage but also understands business well enough to be very thoughtful with price increases.

You want to make sure your transactions are increasing. Are more bagels being purchased year over year? How can you maximize that number without taking price?

Here’s some free (albeit unsolicited) advice. Lower your prices. Make a big stink about it. “We are fighting inflation”. Run ads with that messaging. Change your approach to prioritize getting more customers instead of getting more dollars. Your business will prosper or at least have a...

If I could rate zero stars I would. I totally understand everything is expensive and has gone up in price. But when does it become highway robbery where you are cheating your customers? I stopped into the bagel store on my way to work to pick up some bagels for my Staff. I bought 1 dozen bagels, 5 muffins, 3 small cream cheeses, large OJ, 16oz soda and at first she tried to charge me $120 and change but I questions the astronomical amount and she rerung it and it came out to $90 and change the second time. I feel as if she was cheating me. I did some research and both emporium bagels in Harrison and Lenny’s bagels in Rye Brook would have charged me $68 for the exact same items. That’s a huge difference in price! I can say without a doubt I will never step foot back into this bagel shop and I will be sure to tell my friends and...

Came in to order 4 French toast bagel got home looked at my sandwiches being prepped incorrectly with my toppings on the wrong sandwich. When I was explaining to the Asian lady what the problem was she was very frustrated explaining to me that everything was correct In pricing even after looking at the menu does not reflect what they charge. I don’t mind paying and my family and I go to this place all the time, Asian guy came to explain to me and issue refund for the sandwich they messed up and the Asian lady looked at me like I was trying to get my money back like they didn’t make a mistake. Definitely upset about her reaction and the dirty look she game me with her face mask on. Guess we can find bagels and great customer service elsewhere. Take care of your customer...