Claire's — Local services in City of Syracuse

The clearance deals are always the best bargain but I'll think twice before coming back to this location. Watching the manager openly berate her employees for something in front of customers is unacceptable.

The employee rang up a water bottle for a customer. The manager starts saying that it was bought and on hold. The employee said she didn't know. In the employee's defense, I saw exactly what happened. The item was on top of a box behind the poorly designed open-backed register. Unmarked, unlabeled, not in a box or a bag. A customer picked it up and asked if it was part of the sale on the other water bottles on the shelf. Yup. Or not. Manager starts in that she should have known because it was right there and she shouldn't have sold it (meanwhile the customer trying to buy it was like well I'll get something else) manager waved her off. There were boxes and loose items all over the place behind the register which is in the middle of the store. Holding a paid for item in that mess was not the best move and certainly not something the employee could have, or should have, known.

Having worked retail, items that are paid for generally leave the store with the customer, or have a receipt taped to it.

My guess is she wanted it for herself but didn't have the time to...

I bought jewelry and changed my mind 10 mins later brought it back and she tells me jewelry is unreturnable when that is not the return policy online it was sealed and unopen. I had to drive to a different claires to return them bc the worker refused to return it and said exchange only which makes 0 sense thats still returning it????? Hire new workers that know the policy. Green and black haired girl at destiny- not friendly at all and didnt even tell me when purchasing that theyre apparently...

Why do they allow CHILDREN to get piercings in the middle of a mall with a “gun” that’s been used on many many other people. This is wrong and no one should out their earlobe through so much trama. Cheap earrings. No wonder when I was a kid my ears would itch from the inside out because of the cheap metal they used for the hooks of...