Cold Stone Creamery — Restaurant in City of Syracuse

Listen, if we could give them 1000 stars we would. They know us by name, Bill and Amanda. We pick up 8 half gallons (aka "everybody) every couple of weeks, sometimes more. I'm not gonna get into specifics as to why we would give them more stars than Google allows because they do things specifically just for us and I dont want to cause an uproar lol. Just know from the owner (in fact, he happen to be there one day talking to us and he went out of his way to make sure we get taken care of everytime we go in there and it's frequently) right down to the everyday staff are absolutely amazing. In our world, it's the little things that make us happy, specifically cold stone ice cream. It's our mom and dad treat after the kiddos go to bed. Our one treat that we can call our own haha. We put in a movie or put on our favorite show and indulge. They have really gone out of there way to show us what true great customer service is. They've done things most places would call "too much". Just this past Sunday, they yet again did something most places wouldn't do just to make sure we got our order, got it when we wanted it and when it was convenient for us to get it. Again, all I can say is no other business I've done business with has done the things they have for us to go above and beyond the "duty" of customer service. We appreciate each and every person that works there. We've never had one bad experience. Not one. They've always stuck by there word and then some. You take care of us and we take care of you. Thanks for all that you do for us. It certainly doesn't go unnoticed. Please don't ever leave this area because we would be...

We just had a delivery of Cold Stone. A total of 3 ice creams for $35. One should have been birthday cake, it came as banana flavored mush. Another should have been coffee ice cream, it came as cookie flavored with bits of sugar cookie. My peanut butter perfection came as chocolate mush with 1 crushed up peanut butter cup. It also should have had peanut butter, peanut butter sauce, and fudge. None of that was on it. Another bright spot was the size we received. We ordered all mediums "love it" size. We received our orders with ice cream in the small size cup that was then placed in the medium size cup. Unfortunately this is not the first bad experience with this place. The workers don't seem to pay attention when we go in the actual store, half are playing on their phones, and we'd have to repeat our order 5 times until they understood what we wanted. Too bad that minimum wage went way up and service and quality has never been worse. I'm done with this place. Carvel is the best around anyway. We try to switch it up every once in a while, but no more. Cold Stone lost our business. One of the worst places I've ever been. I'd love a response from the owner of this franchise or manager or whoever runs this place. We couldn't even get our money...

One of the options for the fun pass we purchased with Destiny USA was to pick a "Cold Stone Like It Signature Sundae". When I presented my voucher to the first employee that came to serve me, she wasn't quite sure what to do, but everything was easily sorted once she asked the other employee she was working with. They were overall very polite and friendly with their service.

I opted for their APPLE PIE A LA COLD STONE®, which is described as "FRENCH VANILLA ICE CREAM WITH CINNAMON, GRAHAM CRACKER PIE CRUST, APPLE PIE FILLING AND CARAMEL". As you can imagine, this was on the sweet side but tolerable. This was the exact reason why I chose a sundae with fruit rather than cookies which was the bulk of their menu. Their ice cream is indeed very smooth and creamy! I do wish there were more graham crackers though, as my favorite part is the contrast in texture when there is some crunch. I'm actually not sure if she gave me a small (i.e. the "like it" size) as I felt it was more of a medium, and was definitely enough of a...