Lovesac — Local services in City of Syracuse

A friend of mine wanted to help me with couch shopping and suggested we check out LoveSac, and I'm very happy that we did! I was entirely unfamiliar with Sactionals, but Shefey did a fantastic job explaining all the features and answering my many questions. He took the time to understand what exactly I was looking for (the space, the layout, pet-friendly materials, etc.), and I never felt like I was being upsold, manipulated, or pressured to purchase anything. I took quite a long time deliberating given the price, but even with other customers in the store Shefey continued to be attentive and patient. I really can't speak highly enough of the service! The Sactionals themselves are super nice too, with their modularity, removable and washable covers, and lifetime warranty. I'm very excited for mine to arrive. I'll absolutely be recommending LoveSac to anyone I know who is looking for a couch.

Update: My Sactionals arrived in under a week. Took me a few hours to unpack, cover, and assemble everything by myself, but now that it's all done I'm very happy with it (as are my cats). I've already played around with some different layouts, and rearranging the seats and sides to form new configurations...

Sales reps are rip off artists.

Customer service is non responsive and is careless.

They openly commit fraud against their customers.

Update: 12/27/24: It's gotten worse. Their customer service is non existent. Their technology is defective. They don't honor their "sales" and care 0 about their paying customers.

I will continue updating here and across all platforms until lovesac does the right thing.

Do not spend your hard earned dollars with...

I visited the Lovesac store recently and, even though I didn't buy anything this time, Maurice made my experience unforgettable. He was incredibly knowledgeable and patient, taking the time to explain Lovesac's products in detail without any sales pressure. His outstanding service has not only convinced me to become a Lovesac client very soon but also made me feel so valued that I’m considering replacing my AHS set with a Lovesac sectional. Great...