Aaron's Rent To Own — Local services in City of Watertown

BED BUGS IN FURNITUREI would not recommend this store to anyone. I had furniture delivered on Friday 7/12/24. We were supposed to get a couch, loveseat, and recliner but were told at the very end that the recliner was out of stock so we’d have to wait to get it. I was frustrated but brushed that off. That night, we sat on the couch from 5pm-10pm and a few times I felt like there was something on me. The next morning, I woke up to a ton of bites all over my arm and legs. I asked around and was alerted that it might’ve been bed bug bites because it was used furniture. So, I flipped both couches over and found a ton of little bed bugs!! I have two dogs as well, so I panicked because bed bugs can hide on their collars and beds. We called Aaron’s immediately to have them get the furniture out of our apartment; but were told no one would be available until Monday. We put the furniture outside because we’re already scared of it becoming an infestation. I’m so disgusted that this furniture wasn’t thoroughly checked and cleaned before being given to us. Apparently this has never happened at their store; but I wouldn’t be surprised if the bed bugs have spread to other furniture in...

I have a lease for a washer and dryer. Brand new for the pair was $89.00 a month. Perfect right?... Well,the dryer stopped working back in September. It was picked up and a "loaner" was dropped off in it's place. That whole experience took 4 days and 2 trucks. It's now January. I've called 4 times and keep getting the run around. I have questions.... why is my dryer still in the repair shop 4 months later? Why am I still paying the price for a new washer and dryer when I don't even have my new one that I'm paying for? Shit service. Once my account is paid, and mind you I've never missed a payment nor have I ever been late. I'll never deal with Aarons and I'll spread the word of my experience, call corporate and the better business bureau. The...

Ordered a whole bedroom set and a tv, they messed up and never put me on the delivery schedule at first so I waited an extra week. the day they were supposed to deliver my furniture they came late, and I heard them talking about how they were gonna say they can’t move my dresser just so they didn’t have to go up the stairs. I tried calling the manager after and he said that I can either move it myself or get something else. The dresser is small and without a doubt would have made it up easily as I took measurements before buying. The movers were rude and left with all my stuff. I had to have my mother call them to arrange someone else to come and deliver it. Never again… they seem to hire lazy high school drop outs to...