Amelio Sewing and Vacuum center — Local services in City of Watertown

I dropped my sewing machine off for repairs. I gave them a $20 cash deposit. I was told it would be approximately 8 weeks. 10 weeks later I called and was told it would be ready in 2-3 days. 10 days went by and I was told it would be another week. I was told that the gears were gummed up and they wanted to let it soak in some solvent to make sure they were clean. Two more weeks went by, I called and was told that they looked at it two days ago and it couldn’t be repaired. They offered to sell me a used machine. When I dropped it off there were dozens of machines there. I asked if they were all ahead or f me. I was told that some of them had never been claimed by their owners. I wonder if the owners just gave up waiting for the repairs to be done. Maybe the owners were told the repairs couldn’t be done and now their machines were for sale. Are they just buying used sewing machines for $20 and reselling them? Payment for repairs is cash only. Stay away from this business. They’re shady. This is an addendum: I picked up my sewing machine. When I walked into the shop I was told that the delay was due to a) only one person who does repairs, b) unexpected furnace problems, c) the sale of another building that had to be cleaned out. If that’s a fact, then why didn’t they mention it when I called to see if my machine was ready? That also doesn’t explain why I was given a different answer every time I called. I make an effort to support local businesses but in this case, I just can’t. They did refund my deposit, I’ll...

I have dealt with Amelio's for years and find their customer service to be very accommodating and excellent. I live quite a ways away and they always mail me bags for my cleaner at a reasonable cost. The Meile vacuums they sell are great appliances---move very gracefully without damaging the floor and clean efficiently.

I really like this business and rarely write reviews, but wanted to support them for being so good and for carrying such good...

Absolutely thrilled with my new sewing machine! They took the time to show me the machine, explain everything about it, and let me try it. The machine is great, but even better was the exemplary customer service shown by all the employees. They were friendly, knowledgeable, and...