David Yurman — Local services in City of White Plains

This story is from many moons ago, but the first time I went into the shop I got a ton of help from the lady that assisted me. She helped me pick the right material for my first David Yurman so the knowledge was helpful there. The choice was between a leather strap and a rubber one as I live a more active lifestyle the rubber was more fitting. Fast-forward three months, my cat also thought the rubber bracelet was fitting and decided to chew on it in the middle of the night. So I woke up to a $2000 bracelet in pieces. You can imagine my dismay. Needless to say I brought it back to David Yurman, for repair, and they had the bracelet for about 6 months I had to call them to confirm the bracelet was ready to be picked up at the six month point because I couldn’t believe it was taking so long. Come to find out the bracelet had been ready for about a week or two and they looked in their service log to see if they had called and told me and they hadn’t. To make up for it the repair was free or heavily discounted. I can’t remember, but it felt free with what they gave off and I was completely happy with that so I champion the store for its staff and if they were to ever make a mistake, hold themselves accountable and that’s all I ask from high-end luxury brands. I know I’m over spending, treat me better than gap employees would. This store does that in spades. 10/10...

I would not advise shopping here or let me rephrase I would not advise shopping with Michelle.

Earlier today I went to return a bracelet and possibly purchase a new one in its place. Initially, a salesperson named Michelle was assisting me and she was not friendly nor helpful. In fact I was so put off that I told her I’m just going to be returning my bracelet and not be purchasing a new one. She then rudely passed me off to another salesperson to go assist another customer; it was not only disrespectful to me but to Almina was well- the way she talked to her.

Almina then helped me with my return and being that she was both polite and helpful I was glad to purchase a bracelet from her. Almina was great and I was happy Michelle passed...

Wish I was rich enough to shop here more often.

As with any good jewelry store the lighting is incredible. They make everything shine.

The quality of the jewels are important, and you have to trust your salesperson. We found ours to be knowledgeable and totally professional.

David Yurman is where my mother and aunt went for 'special pieces'. They have been around a long time, and they didn't over-expand (like Fortunoff). This was the deciding factor in our decision to spend a good amount of money with good feelings...