Kohl's — Local services in Clarksburg

Shame on this store for looking the way they did. I came to the store because I needed an outfit for the funeral of my mother now mind you I am from Illinois and I love Kohl's at least mine in East Peoria Illinois didn't expect to see what I saw when I walked into the Clarksburg West Virginia Kohl's. First of all there were clothes scattered all over the floor no matter where I walked and was looking I had to step over clothes I know my cart rollover clothes and one section of the store in ladies department look like I was in a thrift store not putting down thrift stores but a thrift store is a thrift store Kohl's is supposed to be Kohl's. I went over to shoes and I found a size 6 in which I needed but there was only one so when I asked for help they said we don't have any sixes in the store and that's like well yes you do because I'm holding one of them can't find the other so I eventually had to look for another pair so I did and again I found a pair of shoes on display but there was none out there so I talked to the department manager or worker to help me and they said we don't even sell that shoe and I'm like okay then why is this in here and she said a lot of people go to other stores like Walmart and they buy a pair of cheap shoes they bring them in and they set them in the place of where the shoe that they wanted is. I asked why these things go on and she said well our shoe department is out of the sight of everybody it's tucked back here and we lose shoes every single day so I suggested well maybe you need more workers that stay in the shoe department at all times and she said Kohl's won't do that I work in the shoe department but I'm not even here all the time I'm out helping other departments well I will say it's great to be home and back in my own Kohl's I contacted my Kohl's when I got here to give them kudos for an outstanding looking store and outstanding customer service just outstanding all the way around I think the one in Clarksburg needs to clean up their act maybe higher new people if needed or management or maybe it's not the people's fault at all maybe it is the store manager I don't know what it is but I do know...

I have shopped here so many times! It is a clean and well organized store. And We usually can find a good parking spot (which of course is nice!) When I have needed help or wanted to return something, their customer service is amazingly kind! (I give them a A++) They listen to you and always do their very best to leave you satisfied! I have never been rejected a return. Kohls also has beyond good deals and clearance on your favorite brands for casual and formal: clothing, shoes, jewelry, accesories, homewares and more! I love their clearance esp, they always have a variety of items in every department marked down to give you an amazing deal! Plus, i have not even mentioned the coupons! I often get 15% -30% extra off (and i don't even have there card) And do sign up for their "yes to you reward" program. For every $1 you spend, you get 1 point and for every 100 points, you recieve $1! And p.s. my mom has the card and i know she gets more perks than i do! (Like a free $10 sometimes) Yay, for amazing perks!

And, one more thing before i sign off here: I do not believe that many places are actually worth spending your time going to for black friday shopping, but yes to kohl's! They have a-mazing, a-mazeing sales, definately worth the...

Editing my previous review - down from five stars, to one. One consistent positive - the cashiers are generally great - friendly, customer-focused and efficient. I visited Kohl's this past weekend... what happened to the men's clothing section? There used to be a decent business and business casual clothing selection. Men's clothing is scattered across several sections of the store, and how disappointing it was to see Apt 9 suit pants are now more like jeggings with a bunchy, stretch elastic band waist. 😔 We visited the bedding section, and I picked out a few things here and there. Decent price on some of the pillows, with discount coupon. One thing I purchased was a black beauty floral comforter w/shams, simply Vera Wang. It was priced for $119.99. I had a coupon, so I bought it. Otherwise, I feel it wouldn't have been worth asking price. Today I found the exact same comforter on the Kohl's app for $67. So disappointed this isn't cross referenced at checkout - online versus in-store prices. I've shopped at Kohl's for years. In the past couple years, it's quickly gone downhill in quality, selection, pricing & price transparency. Until substantial changes occur, I will not be back nor consider Kohl's for...