Gold Factory — Local services in Clarksville

They first off quoted me $400 for two open face silver tooth caps. Well my best friend just got 4 all gold open face caps for $380 and change and I told him that , he responds “ohh I didn’t change it from gold to silver my apologies” I let that slide. He still quoted me almost $200 bucks . I asked him how is 4 pure golds only $180 more than 2 silvers ?? So we worked it down to $150 . I put a 100 deposit down . He did say it would be after Christmas. Yet I’ve waited then called and last week he kept saying it ain’t in yet , and I’ll call you when they are. Then finally he said Saturday! They’ll be in Saturday. Well come Saturday I heard nothing , so I called back Saturday evening and he says they aren’t in yet, but I’ll call you when they do come in. Then he said “Monday or Tuesday” well I’ve waited and this time I didn’t even call, I’m just frustrated. My buddy who got the 4 golds is a big social media influencer and he is pretty pissed about it , he has 10million followers across only 4 platforms and he wants to call them out on Social Media, I asked him not to . My only thing is you should have never given me a date on when they will be in, you lied about Saturday, lied about Monday , and lied and out Tuesday. So now I’m waiting , and still have to pay another $50 when I pick em up. There’s 100 different places who will offer the same service and be able to get it back in a timely manner and not lie to me . I just want my stuff. I won’t be shopping here AGAIN!! 😡 Pt2) 1/9/2025: In reply to owner, the receipt has your store name and address on it , with the matching phone number. I don’t want to give a bad review on a store that isn’t the right store. So if you are not the right store then I ask that you give me the correct info, although I think I have...

DONT DO FINANCING! They will Blame acima when you/they should KNOW a company your working with! I agreed to 400$ for gold necklace and 120$ for silver i get emailed stating 450$ and 170$. I asked prior to finding this out if I pay of early will there be no interest, they said they will love me and there would be a little fee. Come to find out that small fee is 270 for paying of silver necklace and 580 for gold... I went to store to dispute the total of being quoted 170 and 450 and they blamed acima saying there the ones responsible.. how convenient for you guys. Blame someone else, maybe you should inform your customers that acima charges automatically 50$! Per transaction.. I can't even return the items without forgetting my other gold necklace I gave to you guys as a trade in! How convenient again! When I first went here I was told how well you treat customers to get return business not from me anymore. The only reason I did not leave 1 star is because your prices are fair... also I called leaving a message which nobody returned my phone call three days ago. So I went in to at least return the silver necklace but was told to call acima as you don't do refunds.. when they told me I had to go to you guys....

If I could post a 0 star review I would. I got my husband a gold chain for Christmas Which he opened on Christmas Eve and by Christmas morning, the chain had completely broke in half Without any pulling or any manipulation to it. So then I took it back and I let them know what happened and they said they could fix it for $20 which I felt like I shouldn’t of had to pay considering I paid a good amount for that chain just for it to just break on its own. But I paid it without creating a situation and they called me within two days to let me know that the chain was ready for pick up and the day I picked it up was on Sunday and by Monday morning it had broken in half again in the same exact spot. I do not recommend them to anyone next time I will go to a actual reputable...