KAY Jewelers — Local services in Clarksville

I went in there with my fiancé when he wanted to buy me something for Valentine's Day; being that I never asked for jewelry, he wanted to make sure I liked something before he bought it. Our initial experience was fine; he bought three pieces (it was originally supposed to be two but he was feeling lucky that day) and with them came a cleaning/inspection service that was free, to be done every six months, for life.

I came back six months later, and that was fine. Six months after that, the guy working there was a bit confused because when looking at the paperwork, there seemed to be only documentation for two of the three pieces-- I gave them everything I had for the three pieces. He consulted with another employee, who cleared it up, apologized, and stated that the first gentleman who helped me out was fairly new. All three pieces were taken back, inspected, and cleaned. When I took the three pieces back at the beginning of this month (August), at first there was more confusion about the lack of documentation related to the pieces; the woman who was helping me called someone else to go through everything. I informed them that the same situation had happened six months prior, and that it was successfully reconciled. The second woman informed me that there was no way that the third piece in question could have been purchased there, as she had worked so long that she was unquestionably familiar with everything that came through the store (whether she was or not, I cannot say). She went through my fiancé's purchase history, and lo and behold, the necklace was not there. We were at a terrible impasse. I explained to them that I had witnessed my fiancé pay for all three pieces, and the second woman suggested (I thought rather rudely) that he must have purchased it from somewhere else when I wasn't aware of it. The two of them continued to go back and forth with me, although at that point I understood that they were not able to do anything at that time with that particular piece because there was no proof of purchase for it.

My problem was not that they continued to suggest that my fiancé had purchased the piece from somewhere else. Nor was it the arrogance from having worked there that one knew every single piece on display. Not even that I was kept in a pointless debate for thirty minutes longer than necessary. It was the lack of continuity, seemingly careless passivity of the staff that bothered me. The last two times were (relatively) painless, but suddenly there was a problem to which I was unsure of how to handle, as it had not been there before. It was completely unnecessary and could have saved us all a headache had there been proper documentation-- even a note left from previous staff regarding the piece would have been acceptable.

I would recommend that anyone in any jewelry store, who either plans on or is offered a similar guarantee as to the one that I had, to ensure that all documentation is present for each session so that there is no miscommunication at any point between staff themselves or between staff members...

They don't even deserve a one star!

I bought a costum wedding band to go with my engagement ring-the engagement ring shouldn't have been touched, but it was and they butchered it. My Leo diamond engagement ring came back missing the diamond inside the band and had been replaced with a completely different band-not even round, thin as hell, and the assistant manager told me it was worth more because it was costum. I got the diamond from my original band back into this sorry excuse of a costum job, and then the wedding band came back. NOT what I asked for, they took it on themselves to make changes to it without calling to confirm it. The 'valuable high quality costum band' cracked within weeks of me having it. Sent it back and guess what-yep, cracked again. Nothing says quality like a breaking band. Silver lining--I went to Nashville (green hills mall) and they couldn't believe my set was 1.) a Leo 2.)from Kay's. --My stones were off center, spacing is a sad joke, my wedding band is so thin on the bottom it's ready to fall apart. I was told from the assistant manager 'just look at the stones, don't worry about the bands'...yeah because I didn't pay the bands to look nice or anything-she needs to be fired. The wonderful assistants at the green hill mall set me up on how to file a claim to get it 'fixed' ..of course it'll never be completely fixed-I can't get the memories of my old ring back, but watching karma rain justice on the ones involved in making my ring this way ..it'll kinda be worth it.

Even Walmart sells rings with round bands. I now have a claim active and I will make the drive to Nashville to get my jewelry from now on. This store took the meaning away from my ring. They mulilated a ring I had while me and my husband were apart-I was stationed in Germany and he was at fort Campbell, I had that ring with me the entire time even through his deployment. They took something away from me I'll never be able to get back...and then they lied and made it out like I was over reacting. The manager blew me off, the assistant manager was the one that was in charge of this hell storm...and now they can experience a little of the hell ive been through. The manager and assistant manager give Kay's a bad name! DO NOT go here, make the drive to green hills--it'll save you money...

Two days before my wedding, I made the mistake of trying to admire the engagement ring one last time before the big day. I placed it on the kitchen counter for just a second—then walked away. When I returned, it was gone. I searched everywhere: under furniture, in drawers, even inside the trash. But it was nowhere to be found. Panic set in. There was no time to order a replacement or get a custom ring made. I had no idea what I was going to do.

In desperation, I called the Kay’s Jewelers store in Clarksville, TN. The team there didn’t hesitate. They reassured me they would help and asked me to come in right away. I drove there, heart pounding, and when I arrived, the team jumped into action. They quickly assessed the situation, and though they didn’t have the exact ring I had originally chosen, they suggested a similar one that would match my engagement set perfectly.

Here’s where it gets incredible: the team worked with a local jeweler to get the ring sized and polished on the spot. The jeweler had already finished for the day, but after a quick phone call, he agreed to come in and work late to make sure the ring was ready in time. In just a few hours, I walked out with a brand-new, perfectly sized ring, just in time for the wedding.

Thanks to the team at Kay’s Jewelers in Clarksville, TN, my wedding was saved. The ring wasn’t the original one, but it felt even more special because of the incredible effort they put in to ensure everything went smoothly. My wedding day went off without a hitch,...