Traditions at Hunter Station — Local services in Clarksville

I will begin by saying I nor anyone in my family is a resident here, but not for a lack of trying.

We tried to get my mother into Traditions for about 6 months. We filled out the paperwork, they came to her house, we even gave a deposit check. It looked as if we were finally getting mom into a community where she could have a social life and have support to live her best life.

Well, my mother had a drinking problem. No, that is nobody’s fault but her and her family. This created an issue with Traditions as it was huge liability. I get that. Totally understand. They sent us our deposit check back and let us know they would not be moving forward with mom’s intake. Well we wanted to see what we needed to do to get mom to a place where they would take her. That’s where issues started. First it became almost impossible to get anyone to return a phone call. Then it became hard to ask for someone I spoke with as they went through 3 different intake persons in this time frame.

After a while we understood that if mom got treatment they would be willing to take a second look. There was no guarantee that she would be accepted but that we could begin discussions again. So we sent mom to an in patient rehab facility for a month and it really helped. We had to pay for this out of pocket as many of these facilities will not accept Medicare.

I started to open discussion with Traditions afterward to see where we stood. The short answer was “no”. Which is fine. Again, I understand. The main issue I have is the way we received the “no”. Through a total and complete lack of communication. They said they would call someone and call me back. They did not. I must have reached out at least 5 times within a month. The decision was always up to someone else. Supposedly, I would get a call back. I never did.

I’m done with them. They never returned one single call they said they would. If you won’t take someone due to risk, fine. But have the simple decency and respect to call me and tell me as much.

It’s a beautiful facility. When you are in the door the staff is friendly and loving. The amenities are amazing. I would still love to have mom be there. But after the run around and flat out disrespect my family was shown due to my mother’s illness, I will not be recommending...

Making the decision to move our father into assisted living was not easy, and it comes with a mix of emotions—apprehension, uncertainty, and guilt. However, the team at Traditions has truly made this transition smoother and more reassuring than we ever imagined possible. From the very first visit, Anita and Kathy went above and beyond to ensure that we felt comfortable and well-informed. They took the time to listen to our concerns, answered every question with patience and compassion, and never made us feel rushed or pressured. It was clear that they genuinely cared about the well-being of the residents, and the peace of mind of their families. The personalized approach taken by each team person—whether it was the caregivers, nurses, or administrative staff—was remarkable. They have a deep respect for each resident's dignity and individual needs, creating an environment that feels warm, supportive, and, most importantly, like home. This sense of care was evident throughout the entire move-in process, where the staff helped with everything from paperwork to making sure our loved one felt welcomed and settled. Thanks to the incredible team at Traditions, what began as a daunting and difficult decision has turned into a relief. We now feel confident and at ease knowing our loved one is receiving top-notch care in such a compassionate and nurturing environment. We will forever be grateful to the staff for their dedication, kindness, and unwavering support during...

I would give Traditions one star, not because of the experience my family has had with them, but only because of their facility. If you are looking for a well established building to stay in then that is all it will be, a building. Other than that there are no words to say how displeased I am with their management. I have never been more disgusted with an elderly care center in my life. It looks good from the outside, but that is where it ends. A good portion of the nursing staff are very caring and helpful, but their management staff is very unhelpful and extremely rude, especially in an emergency with hard times. The special dietary needs of their residents are not being met. We have had multiple rude encounters with the executive director. If you are going to be in charge of such a place where you are dealing with elderly and their families who love them you should be a kind and caring individual. Just because you are in charge does not mean you should be in charge. I normally am not the type of person to get on something like this to rant, but if you are genuinely concerned with your loved one and want to make sure they are cared for quite frankly this is not the place because they really need to get it together. Overall We have had good experience with the nursing staff, but not with...