Hudson's Hardware & Outdoor Equipment — Local services in Clayton

Update:

While, as stated in my initial review below, I understand the issues around the delivery and delays from your supplier what I do not understand is the lack of communication on the issue. I don't believe that a small print disclaimer at the bottom of the webpage saying there may be delays is good enough when you advertise an event with dates and know that demand is extra crazy this year. Your staff understands that and each time I was there relayed that if people were not there within a few minutes of the chicks arrival they likely would not be able to get them and even those who waited outside the store and arrived at opening even two days in a row were not able to do anything other than receive a call.

I have no record of incoming calls from your store or any other unknown number on either of the days you mentioned (even in my spam calls) I did call multiple times myself and stayed in the area until I was given a definitive response that the chicks would be unavailable that day each time. While there I met multiple people who had come farther than I had in an attempt to purchase chicks and this review will stay up to warn others not to make the same mistake we did.

The problems with supply and arrival are not your fault. The lack of communication about the issues this year and the failure to adapt are though. You know there are people waiting in your parking lots before you open and on those days you have a pretty good idea of why they are there. If someone drives that way and the chicks aren't available then you could offer an alternative that is better than keeping calling back then rush to the store or just miss out entirely.

A simple change like having a scheduled time later in the morning or afternoon that the chick sales will begin at and allowing time for your employees to confirm arrival and allowing customers the ability to call ahead and check along with a website/social media update on delays would solve most issues here.

I have made my purchases through another local business that not only allows preorders, but also keep the chicks for 24 hours after arrival to get a better idea of their health after shopping before sale, then allows a 48 hour pick up window. I will have to wait until next month, drive further, and have paid more per chick, but I would advise others to look for a similar solution.

Do not count on their "Chick days." This year especially the demand is crazy. I've been there at opening four times over the past week between their two locations. The first day I was told the chicks weren't there yet but they may come later in the day and hung around the area until 11:00am when I was told they would not have them and to come back the next day. So I came back the next day at opening and again was told they wouldn't be coming. Waited around till 11:00am and was told they would not have them again. Both days I had come before I was told that because I left my number they would call me when they came in and I never got the call.

I didn't go back the next day. The next week they we're supposed to have the variety my wife really wants at the Garner location so I went there again at opening and was told they would not come until the next day. I went home and came back the next day to find that they had gotten in the shipment at 9:00 a.m. And were completely sold out. I drive 30 to 45 minutes depending on which location but was in line a couple times of people who had come from even further away. Now the delays in shipping are not the fault of Hudson's hardware, but they could be communicating through their website or Facebook to let people know when those delays are coming and when the chicks come in. If you are not local and close to the locations, I would not recommend trying to come for chick days. In my experience the chicks either won't have arrived or will be completely sold out unless you get there at exactly the right time and there's no communication to let you know when that's...

I have lived in this area for almost 15yr. I have shopped at Hudson's Hardware off and on for 14 of those years. Unfortunately, I have decided to stop going there mainly because of the OUTDOOR AND EQUIPMENT department. When I speak to them I feel like I'm talking to high schoolers with shady ethics. I have had two other issues in the past (same department) but this time they sold me the wrong part even after I gave them the make and model number for my lawn tractor. Obvioualy, I didn't know they gave me the wrong prat (starter Solenoid) until I try to start it up. It didn't hurt the part it just wasn't strong enough to start my mower. I don't like using old parts but I put an old one on my mower that I had and it started right up so I took the one that I just bought from Hudson's not even 24 hr earlier and the fist guy was so frustrating. It was obvious he had no clue what he was doing, that was probably because he was young and wasn't exprienced enough to take care of this so I asked to speak to the manager so I could get it taken care of. While I was waiting on the manager I noticed that there was another solenid sitting on the desk that looked just like the one they sold me and it was out of it's bag (not sealed) which is were the shady ethics comes in. The manager pointed out on the bottom of the receipt that a line has been added stating they don't accept returns on storm related equipment or electrical items. Then I told him that there is nothing wrong with it, y'all just sold me the wrong item. And he told me that they didn't sell me the wrong part. He didn't even look it up. It was obvious where this was going. Then he took it back to "test it" then came back and said there is nothing wrong with it. I thought to my self good then he will just refund me and I would pick up my chicken feed and be on my way. Nope, then he tells me that's why he can't return it 😳 then we went back and forth about it. Far as the rest of the story goes. Hardware, animals heath and lawn gardens even the ladies up front all have been great. They know me and my kids. Garden even has my number for when certain plants come in. I gave myself a couple of day to cool off before I left a review like this because I did not want to do it out of anger. So with that said I have made my mind up to stop going there on principle. All of this...

Terrible service. Had them pick up my mower more than 5 weeks ago. When called in originally they stated it would be checked out within 2 weeks. Called on week 2 and was told they hadn't gotten around to it. Week 3 they called me with an estimate of 800 dollars. Gave them the green light to do repairs. The stated it would be done the following week. Called on week 4 and they had the parts but did not perform the work yet. Week 5 called, 1 part had to get ordered because they lost in in the inventory. Was told it would be delivered this Friday. Called to verify it was being delivered and was told the technician did not finish the work and had to leave for an "emergency". Apparently they have 1 tech that does there work. Now looking like it wont be ready for delivery till week 6. Asked if I could pick it up and take it somewhere else, was told no because it was on the techs bench and they couldn't take it down. This is the last time I visit this location. ( on top of this, my friend who had his picked up 1 week after me had his delivered this week, so 3 weeks for his service)

• Update 4/27 - Wife said last time (last week) she mowed she heard a weird noise and thought she picked up a rock. This is the second week with the mower back so as she pulled it out today to mow I noticed a bracket bouncing off the pulleys. I peaked under and found that the deck was not correctly installed and it was missing cotter pins. I called Hudson's and talked to the service manager Travis. I informed him of the issue and he stated he put the deck back on him self and that he was 100% positive that it must have been something WE DID to cause the issue. After I got home from work I spent an hour and half fixing the deck. Since the bracket was not installed correctly the deck shifted and caused the front support to get lodged into the guide wheel. On top of this, the bracket bouncing off the pulley has caused damage to my new drive belt.

I said it earlier in the review but this place is no longer somewhere...