HomeGoods — Local services in Clearwater

I am reviewing because of witnessing the regional director of homegoods bully the staff yesterday, a Saturday . I had a large check out and had time to take it all in…. I was at check out, and during that time, clearly heard and witness theis large middle age man berate the actions of the staff, infront of other staff and customers and who were also at the check out The bully director approached the counter w a large rug in his hand with a customer, and female staff number 1 was ringing up he made loud remarks in how this customer was nice and was going to go home w her, then berated the cashier for not doing X and kept at it As she tried to explain herself he kept at it- he was standing right next to me He then berated a male staff ( number 2) who was at the checkout region w a dolly trolly to help a customer and loudly proclaimed what was he think he was doing, rather he wanted him dojng something else, where as the male staff also tried to explain customer support , Bully director proceded to get louder then moved behind the counter exasperated and again began pecking at others. I made an inqury to my cashier if what was the role of that man- as i noticed he appeared to have not said one nice thing or appropriate words to any staff or customer and she confirmed he was the regional director and my observations were accurate with more information that he is known for

. At the end of the transacion the cashier, who was super sweet, tried to suggest credit card process he was right on her tail i told her she had been cery helpful and he walked away I wanted to approach him as i was leaving and share my observations of what appeared to be significantly negative interactions w employees and customers- alas, he was talking w another employee . I sincerely hope this message is taken seriously by HG and not business / leadership practices Its antiquated and inappropriate on...

The store is great but there was this cashier lady named Heather who ruined the whole experience. I’ve shopped at different homegoods hundreds of times as I furnish spaces for living and I usually have 2 or 3 carts full of furniture and decorations, the moment this lady saw me she gave a bad attitude and her face looked like she hated me or something. She looked so angry and bothered, like she didn’t want to do her job! Then she scolded me for handing her the tags of the big furniture pieces and she insinuated I could be stealing and told me I couldn’t do that but instead needed to unload everything from the cart and put it on the counter… we are talking about night tables and big plants and I took the tags off in front of her… but anyway! I stood quiet waiting for her to finish scanning my things and as I was unloading the cart she told me I needed to only unload 2 or 3 things at a time because she didn’t want the counter full and she couldn’t keep up… shortly after she left her cashier station with no explanation and let another cashier take over. What an...

I only find myself shopping at HomeGoods when they’re having their clearance event, because I find most of their prices are pretty high on things that I can easily find for less across the street at TJ Maxx. But with that being said, I did find some treasures this year during their clearance event. I’ve enclosed some photos. Also, while shopping with my neighbor, she told me to explore their food section, and there were some really neat exotic foods. They never seem to have enough staff at checkout, so the lines are unusually long. With that being said, the staff is OK here but is definitely lacking in any assistance availability for shoppers, and I think they don’t have a real Manager currently…. I had to return something for my elderly mother without a receipt, but clearly with it not having been installed and simply wanted a store credit so I could get her a painting that would fit, and was given a heck of a hard time about it. They finally issued me a store credit, but not after getting the side eye and feeling like I was a villain of some sort. Not...