Jared Jewelers — Local services in Clearwater

This has been my only stop for any jewelry for the last 5 years. Not anymore. Unfortunately, the current employees do not care about customer satisfaction. I purchased a Tissot watch and was sold a 3 year warranty. Prior to the warranty expiring, I brought the watch in for the rejuvenation which was one of the reasons I purchased the warranty. The watch was sent to Tissot and returned a month later. It looked like new with the exception of one of the pins sticking out. I told the male rep. to just send it back so it could be fixed properly since the work was completed at Tissot. He stated it was just a pin and it could be fixed in-house. I heard metal on metal tapping for about 8 minutes. Then I was told they'll be returning the watch to Tissot. 3 weeks later I return to get my watch and the area around the pin that needed repair had a lot of scratches. I showed and explain it to the male rep. who showed it to an employee that had the same (don't care) attitude. Then he went into the manager's office and straight to their jeweler. They buffed out most the scratches; however, the grooves do not go in the same direction and I point it out to him. Again he seemed to not care at all about my disappointment. The manager did not even bother to come out of her office to speak to me. I was so upset I took my watch and left. I will not return to this location. I'm sure Jared has other locations with employees that care about the customer. I do not recommend this...

HORRIBLE EXPERIENCE. First off I called and the gentleman that answered the phone picked up and said "hello?" Asked if him if they had a pandora charm in stock, gave him the exact item number and he said "oh yes come on over we have 5" got there and was told they didn't have any in stock so I'm already disappointed. They tried to say we can order it online and have it sent to the store in 2 days. Was waiting there for about 30 mins because they were having technical problems which I understand is out of their control, but I was on my lunch break and it was taking too long so I told the lady that was helping me never mind I'll just order it online. She proceeded to ignore me and ordered it anyway and charged my card without my consent. Was told I would get a confirmation e mail and didn't get one so called the next day to see why and was told it was never ordered so my card was charged for an item that was never ordered and they can't guarantee it'll be here by the time I need it all because of their complete unprofessionalism. The manager was even rude and irritated on the phone. I do not recommend going to this store go to an actual pandora or classic boutique much better customer service and professionals. Will definitely not be back...

Terrible service. My fiancé had bought my engagement ring from this store but when he proposed it turned out to be the wrong size. When we took it in to get resized, the only adjustment to the ring was changing the size. When I went in to pick up the ring, my fiancé was unable to come with me but when I looked at the ring, they had completely messed up the band. The engraving was all caps and not centered and there was an extra jewel that was not in there before. When I asked why these adjustments were made, they blamed it on my fiancé and tried to tell me that he must have ordered it that way. I knew he did not order it this way because I was there the day we took it in to get the adjustments and it was terrible service for them to blame it on my fiancé. Also, when they went to go look for the GSI number on the diamond, the lady said she had bad eyes and couldn't find it so she told me to look for it! I have no experience what so ever in this area and I was very frustrated that a professional tried to have me do this. This store had terrible service and I would never recommend it to anyone! If you want to be treated with respect, do...