Paws & Kisses — Local services in Cliffside Park

Had a very disappointing experience today at paws and kisses. As I tried to enter there was a manic customer with mis-trained dogs trying to leave. We walked in and her pups started barking and I was asked by the owner Kim to wait outside. Like most people waiting for an appointment, when you are asked to wait outside the door, you do exactly that. The customer’s child then came out screaming at me, without a mask on, yelling at me to back up. This was followed by the manic customer herself walking out screaming at me, that her dogs were misbehaved and that I needed to move. Kim by then was running around helping with the dogs in the back. Not once was I asked nicely, only screamed at. I moved out of the way anyhow and had my well-behaved pup between my legs and was holding him tight by his harness so she could get by. I was in a rush to get back to work and after waiting a while, wasn’t sure what was going on. Here is where I got really upset… I walked back in to see what was happening and to see if I could speak to her calmly. Instead was berated by both the manic customer a male employee named Paul. Instead of diffusing the situation, he got in my face and told me that my business didn’t matter to them.

I first heard about Paws & Kisses from a friend and immediately was impressed with them. They were so clean and so friendly. I live in Manhattan and had been making special trips and planning my schedule around appointments to come to NJ just to come here.

The owner Kim did call me to apologize which I appreciated. She was lovely and treated me with respect. But I can’t say the same about Paul, who is more than her employee, they are romantically involved. She told me I could come back on a day that he’s not working there but I struggle with that knowing that that he is still employed and will still benefit from my business.

While their customer clearly was not in the right state of mind, it was his responsibility to represent the company and diffuse the situation. As her partner, I know Paul will be still working there, and until he is no longer on the payroll, I can’t trust the owner’s judgement in employees and am not comfortable leaving my...

I recently moved to the area and had been looking for a new groomer for my dog Candy who’s 16 years old. She had previously gone to the same place for nearly 10 years but they politely told me they wouldn’t be able to take her any longer due to her inability to stand for an extended period of time with her back legs bothering her.

I spoke with Kim ahead of time and she quickly assured me she would take good care of Candy. After taking Candy there and seeing what an amazing job Kim did, Paws & Kisses will be Candy's grooming spot from here on. Not only did Candy look and smell great but she was handled with first class care which is most important with a senior dog. Highly recommend taking your dog...

Kim has been the best groomer I have ever taken my Teddy to. I am also taking my new puppy to her as well. It is easy to schedule appointments, your dog will always leave with a treat, and she also takes a cute picture of your pup during each visit. She is a true dog lover, is gentle, listens to how you want the haircut to look like, and she works quickly- Teddy is always done in a little over an hour. She has never cut Teddy before like some other groomers have and her prices are good. I highly recommend her to anyone! Thanks so much, Kim, you are...