GameStop — Local services in Cocoa

I purchased a Gyarados Ex Premium Pokémon Collection last Saturday February 17th for 30 dollars. Today (6 days Less than a week after) I check online and notice it is 10 dollars less. I understand trading cards are not refundable however I contacted the GameStop in question and spoke with an employee on the phone who said they could do a price adjustment as long as it was less than 15 days and that they could look up my purchase with my pro membership. I then drive to the location to be told by a different employee that the previous one was “misinformed” and that they cannot do price adjustments. At bare minimum it feels like honoring that and making that moment correct feels like the right thing to do since that employee gave me incorrect information and I drove over and wasted time and gas to be told he was wrong and that they were “sorry.” All I was going to do was use the price adjustment to buy more cards in store. This was a pretty awful experience and feels odd to me that an employee would just guess as opposed to being sure of the information they provide to a customer over the phone. Especially when I’m sure it’s easy to simply check using the resources provided to them as employees.

I’m not going to make a scene over 10 dollars to an underpaid employee however I will post this to make sure that no one else has the same...

On Sunday 10/09/23 I went to this store bought 2 brand new games for pS5 today Tuesday 10/10/23 I called the store I spoke to a rep and I explained that I didn’t like one of the games he said no problem bring it in and we will exchanged it I told him what game I wanted it and I told him I was going there around 7:30 pm he told me some guy name Andrew was going to be there and he was going to let him know to do a returned and exchange it I paid 23 dollars for the game new and when I got there at 7;30 pm and this guy Andrew wanted to give me $7 for game that I bought new 2 days ago and I’ve already spoke to another guy in the morning so apparently there was a lack of communication this guy Andrew dosent have no customers ser skills he shouldn’t be working with customers he is rude and doesn’t show any empathy to my situation and he had the audacity to laugh at me on my face I took my game back and walked to out and I will never go back to the cocoa store anymore I called the viera store and talk to another guy and the experience was 5 stars I will find out who’s the district manager because this guy Andrew from the cocoa fl store it needs to be retrained and reprimanded for the way he treats people I will not let this go , there’s other reviews of people complaining about this...

I came here to find a few games for the ps3 because they have become increasingly hard to find, especially the 🎮 games that are worth playing. So i bought a few games that I have been looking for, for quite some time and as I bought the games the clerk told me, if I paid an extra 2$ I could get insurance on the games, so that if any of the games got damaged or even lost they would automatically replace them. So I got home an the games wouldn't play so I took them back to exchange them for the same games and I was told that they no longer have any in stock. So they had to refund my money, so I inquired about the insurance on the games and how are you going to replace a game that you no longer have in stock, and he had no answers for me whatsoever. So I suggest if you buy a bunch of games that are pre-owned from the store that you check each game out first before you get into a game and constantly play that one game, that you check each and everyone one of them because all games...