Metro by T-Mobile — Local services in Cocoa

6:20 pm 1/30/25. The staff is uneducated. The girl behind the desk said it was not possible to reset the 8 digit account pin over the phone or in the store and it was needed to get a replacement phone for the broken one. This sounded like BS to me so I copied this from the Metro PCS website:

"If you don't reset your PIN, Metro will reset it for you. You'll need to go through the account recovery steps again, either by calling customer service or visiting a store".

The girl behind the counter was not trained and they just propped her up there for looks. She was inept at her job. She said the only way to get a replacement phone was to make a new account. Please hire some people with a brain and don't leave them BY...

Little girl at the counter has a horrible attitude. When she realized we weren't there to purchase a phone, but rather activate a phone we'd purchased elsewhere, she said our plan would have to change. Little did the sassy girl know we had purchased the exact same phone for our other son just months prior AND activated it at the same store and NO CHANGES were made to our plan. We left the store called customer service where they activated the phone within minutes and absolutely zero changes were made to our account. Save yourself the headache and STAY AWAY...

My wife added me and while she told the rep she needed to keep her international text and call feature and was assured she still had it. NOPE! Now she is overseas with no way to contact without someone’s Wi-Fi. Was also lied to about the Wi-Fi we signed up for. It may be off satellite someday but it isn’t now. We were also told we would receive 3 video cameras to go with our new satellite Wi-Fi. NOPE! Was also told I was added to the account so I could access it online. NOPE! What a screw job. How can anyone be that bad...