AT&T Store — Local services in Colchester

Absolutely AWFUL experience. Be warned and go elsewhere. Attempted to upgrade my phone after the screen shattered. I asked for an SE 128, the box for the phone they provided to me had “SE 128” on it. I got home and was trying to transfer data only to learn after hours on the phone with Apple that I was given a 64 Gig phone, not a 128, even though the box said 128. Then, I went back the next day and returned the phone, they claimed I would not be charged for the installment and that all upgrade fees, etc would be reversed. I just got my AT& T bill and I was not only charged for the installment payment on the phone I returned but also a host of insurance and services that I specifically said I did not want in the new phone. They never processed the return and now I have had to waste hours on the phone with AT&T and pay nearly $100 for something I returned. The best AT&T can do is give me a credit toward my next bill. So now on top of it all I’m out nearly $100 just a few days after Christmas because of this store and their atrocious behavior. The way this store operates is beyond disgraceful. Be warned and go elsewhere. AT&T should be horrified to have such a store representing...

THEY STOLE $1,000 from us!!! I have been and ATT customer for years and have never experienced something so terrible. I saw there’s another review with similar feelings. I brought my 13 in(only a few months old) and there was a promotion to trade it in for a 14 and get $1,000 towards that bill. The young man took my phone and gave me the 14 . Months later I was still not seeing the $1,000 credit on our bill. We were paying $350 a month for 2 phones! When I checked our account they had added a third phone number THAT WE DONT EVEN KNOW to our account and we are paying for it. The manager Josiah gave us the run around multiple times (4 or 5 times in store) saying he remembered me, and he would email management, and he was going to help and get the security footage etc but it was all fluff to get us to leave the store. Customer retention was able to find that my iPhone 13 HAD BEEN ACTIVATED AND WAS BEING USED!!!!! But the information on who is using it is confidential. We are calling the police tomorrow- but DO NOT GO HERE! I have never ever ever left a bad review or bad rating but the hours of wasted time and the fact someone in that store pocketed my phone is...

2025 Update: still the absolute best customer service. When we went in, Tyler was finishing up with a customer but took the time to greet us and ask why we were there. He took his time to finish up with that customer while simultaneously getting us thinking about some options. Sometimes when you work with a sales associate, you feel pressured and rushed, like they just want to move to next sale. This was not the case at all while we were in there. I’ll be going back in a few days to upgrade 3 of our other lines. I know this is something that you can do online but whenever I do it that way I feel like I always end up with add-ons that I don’t actually need or understand or don’t have the add-ons that I thought I did.

2022: The staff was the friendliest I have ever experienced in a phone store. We were trading in 2 phones and getting 2 smart watches. They took the time to show my 13 year old the different color options he had so he could choose his own phone. They helped us set up the phones and we were 100% ready to go when we left the store. I definitely will be returning to this store vs doing things on...