Take 5 Birkenstock - Colleyville — Local services in Colleyville

I have worn Birkenstocks for 35 years. I buy them every year, sometimes twice a year. My spouse also buys multiple pairs a year. I LOVE the convenience of this store and we work to intentionally support local businesses. BUT, the middle aged guy (DS) that works here is a complete jerk. He has been rude every single time I have entered his store. It’s always some condescending remark to start the exchange. It is rare that I make a disparaging post about a local business because I do not order online when I can buy what I need locally, but for all the years we have walked into this store WEARING BIRKENSTOCKS, for all the times we have bought from this store and just endured the condescension and downright indifference, I will no longer buy from him. My spouse gave up and stopped buying from him a year or so ago. Everyone else in the store has always been exceptionally helpful. It’s truly a shame because we are the most loyal customers. And when treated with basic common courtesy we are easy, low...

The shoes that I got didn’t work for me - they’re recommended as the best comfortable, non-slip shoes by many people in the medical field, so it’s not a product problem - but the salespeople were beyond excellent.

Measured me exactly, used European sizing which is more accurate, explained the pros and cons of the shoes. I felt that the manager (I think he was, anyway) was passionate about his product, but not trying to push for a sale just to make a sale.

The return was equally friendly. Just brought receipt, box, and shoes. I explained why they didn’t work and the female employee kindly suggested several alternatives for orthopedics, (which I had also mentioned) and other non-slip shoes. No questioning about shoe condition or frustration with a returned product, she just genuinely commiserated with me about them not working.

10/10 service, would go again for non-work...

Called ahead to make sure they had what I was looking for. They did! Showed up about half an hour later, was greeted at the door and helped with what I needed immediately. The gentleman was extremely knowledgeable, knew EXACTLY what I needed and how to tweak the shoe to fit just right. I'm brand new to Birks so I am super grateful I bought these in person so I ended up with the right size. I am really pleased with my new work shoes and have a feeling I'll be back for more Birks in the near future. ☺️ Thank you very much for the great customer service, I sure do love to support local businesses vs Amazon! This way I know what I'm getting is authentic!!!! Their prices were actually even less...