Buttermilk Sky Pie Shop Colleyville — Local services in Colleyville

As a sales representative who prefers to support small businesses, I’ve used Buttermilk Sky across multiple locations without issue—until now. Unfortunately, my experience at the Colleyville, TX location was deeply disappointing and unprofessional.

I accidentally placed an order with the Colleyville location instead of the one I was physically at. Upon realizing my mistake, I immediately called Colleyville and spoke with the manager (who I later found out is the owner’s son). I explained the situation, and he assured me the order could be canceled and refunded—no problem.

The next day, I received a call from his mother, the owner, who stated that her son had no right to approve a cancellation and that she would not honor the refund. I was stunned—not only had I followed every step to do the right thing, I had received confirmation from the store’s manager. Her response? Accusing me of not having the money to pay and suggesting I was trying to “get over” on their business. It was not only insulting but completely uncalled for.

What’s worse is that during the call, her son walked in and, when confronted, denied ever telling me I could cancel—despite the fact that he very clearly had. I have no reason to fabricate this, especially considering this was a small order and the refund has already been disputed through my corporate card.

This experience was upsetting not just because of the refusal to refund, but because of how I was spoken to—dismissively, unprofessionally, and dishonestly. In the grand scheme of things, that single order was nothing compared to the potential repeat business they’ve now lost.

Sadly, I’ll never use this location again, and I caution others—especially those placing larger or corporate orders—to think twice. Customer service matters, and integrity matters more.

RESPONSE TO COMMENT FROM OWNER BELOW:

To clarify once again—I called and spoke directly with your manager, who confirmed the order could be canceled and refunded. Your exact words were, “My son had no right to approve the refund.” How would I, or any customer, know he’s your son—or that his word doesn’t hold authority?

I did my due diligence and followed the proper steps. I spoke to the person identified as the manager, received confirmation, and made my decision accordingly. For you to then reverse that and treat me with such disrespect is unacceptable.

Customers beware: this is not how you treat people. I’ve already contacted corporate, and I stand by everything in my...

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