Papa Johns Pizza — Restaurant in Colleyville

It truly pains me to leave this review.

I have been a huge fan of this Papa John’s Location since the day they opened.

I have never had a bad experience with this location until the last few months.

I consider myself to be a “stellar” loyal customer.

I ALWAYS provide a 25-30% tip for the driver and always leave positive reviews

Our delivery experience the last few months have been abysmal. I know they’re having issues with delivery drivers, but that should not be a concern to me…

The last 3 deliveries the product has arrived completely inedible.

Over an hour late deliveries and twice the product was obviously dropped during transport as the pizza literally flipped upside down in the box

The store management have largely ignored the issues except the last fiasco

I was offered a “free replacement” but I’m thinking my loyalty deserved more than that

The store also never “seals” the pizza box so that the non-Papa John delivery driver doesn’t tamper with my order.

Very frustrating !

We truly love the quality of Papa John’s Pizza but the latest experiences forced me to order the competition tonight…

Very disappointed with the response and lack of follow-up from this Papa...

We are regular customers and we like the pizzas there. But the employees are careless and you can stand in front of them for 10 min and they totally ignore you. We were trying to get pizza and we stand in front of one of young employees and she just stared at us. We asked the young lady if she could take our order and she just said no. Some else is coming. After 7 min we asked her can you please go get some one to take our order and she just stared at us and said. Some one will be here soon. May be the colorful hair lady was the cleaning lady and it didn’t work there but we are not going back to that location on Colleyville as long as they don’t hire...

I left a review thru an email I received from Papajohn but wanted to leave a review here. Was craving pizza, and usually go to the location in Bedford. The pizza from there is fine but didn’t feel like driving to Bedford so ordered from the colleyville location. Let me just say, I’m so glad I did because the pizzas and the cheese sticks were absolutely amazing. Perfect amount of sauce, cheese, and pepperoni. Dough tasted fresh too!! Whoever that was working that day on the line, thank you so much for making the best pizzas .i hope whoever was working gets rewarded for doing a great job. I will be going to this location from now...