Pritchett's Flooring Design Center — Local services in Colonial Heights

Pictures can't do justice to everything Sue, Sam, Amir and their team of floor guys, wall guys, and painters did for us.

Remove wall paper in entire house Nearly every room painted Totally new kitchen Plaster and dry wall repairs Removal of disgusting carpet, then sand and refinish Totally new downstairs bathroom kept me sane

We bought a house in Petersburg that was not just built in 1852, but had been a rental and not well cared for for 15 years. It was not livable when we closed on it.

Pritchett's team did more than just sell us stuff and do the work. They gave us suggestions for other contractors we might need to help our house, worked with us on color, layout, and design, and helped take up a lot of the stress of this project.

The day we did the first walkthrough of the house with the realtor, I had an allergy attack that lasted for a week. The house was moldy and needed plaster wall repairs after the mold guys did their thing. The kitchen was a health hazard from the amount of mouse droppings. The rugs upstairs were beyond filthy.

It took about three months to get through all the projects because we had to coordinate with HVAC, plumbers, and an electrician. But Pritchett's team worked smoothly with the guys I had to bring in.

This would not have gotten done in such a timely fashion without the Pritchett team, but more importantly, I adore my new home because of them.

Thank you, Sue, Sam, and Amir. I'd be a wreck...

I walked in on a whim and to my surprise, there was Sue, managing the store the day before Thanksgiving holiday. She was very polite, helpful, prompt and professional. She listened to my concerns and had solutions. I felt like a valued customer. Sue kept her word by following up with me after the holiday. The appointment was set and it has been nothing but exceptional service to the very end. Always professional, I didn’t get the big company flashy conversation about “ who I am as a company” . The professionalism and customer care spoke for itself. I had a special request to complete a job that was too much for me. They immediately said yes, worked with me without forcing me to buy more than I needed and willingly found solutions. The final product was absolutely well done.

I appreciate the promptness and their attention to my desires along with a strong attention to detail. Prior to walking in the store, I was not having a good experience with a competitor.

Pritchett’s Flooring exceeded my expectations and operated with integrity, great customer service and made sure every detail was met down to the installation. This business is highly recommended!! They should be the first and only business you deal with for your flooring needs.

Thank you Sue for being in the store setting the standard of excellence from the moment I opened the door.

There is one before shot, but...

Our experience with flooring companies had been less than desirable — From lack of communication to huge price disparities. Needless to say, when we reached out to Pritchett’s we didn’t have very high expectations.

From our first call to the store, we were met with exceptional customer service, communication and promptness. The owner and his daughter came to our home for a consultation, they were on time and prepared. Our two year old son immediately put Sue to work playing trucks, while her dad worked with my husband to develop a plan. Sue did not complain once about essentially babysitting during the consultation. Flooring was selected, pricing was discussed and we signed a contract that day.

A week later the installers came to our home on time and ready to work. They were scheduled for two days but much to our surprise and delight they finished in only one day. The installers were professional and extremely hard working. Sue came back to our house during the installation to bring a part for her team (and visit/play with our son!)

We are extremely pleased with the finished product and highly recommend this company. When we had such low expectations in the beginning, it was a refreshing reminder that there are still good, local companies who put their...