Creative Chaos Salon — Local services in Colorado Springs

so i had a really bad experience with a previous girl who rents out space to work at this salon and i went in with black box dyed hair (the nightmare) to start to get it taken care of. long story short-absolutely everything went wrong. my hair looked soooo bad and i had no money to fix it since the girl said she could. she then refused to fix my hair unless i paid her more. i was really upset-my wedding is in 2 weeks from now. and so i called the salon to speak to the owner, kristin, and she couldn’t have been more kind. she was so understanding about the situation and even though she couldn’t make that girl give me my money back because they’re independent contractors, she offered for me to come in for her to fix it for free. she couldn’t have been more thoughtful and kind. my hair was 4 different shades when i went in there and super patchy and now my hair flows so much better and is all over the same color. she spent 4 hours on my hair with her own time and she worked so hard on it to get it to where it was when i left. she was so much fun to talk with while i was there and she had me laughing so hard. i’m so so thankful to her for helping me with my hair before my wedding. she made such a difference to me and i'm so happy with how...

I have been doing my hair with Ashly for years. She is like my fairy godmother, went I started doing my hair with her, my hair was very short, dry, and all messed up and now my hair is long, healthy, and beautiful thank you to her. She is amazing, very friendly always listens to you, and gives you advice if what your want fits with your, hair and you going to look nice and don't go to damage your hair. she is very honest, talented and creative. I am very pleased with her work and I am recommending her 100%, but beware if you want something that she knows doesn't go to look good, on your hair or style she going to let you know on the front. If your choice! That is my first reason to stay with her. Her honesty, dedication, and a wonderful job. The salon is very comfy, clean, and laid back. Super friendly staff. You are feeling very welcome. All the ladies at the salon doing amazing work with your hair, nails, colors, etc. I love the little clothes boutique their owner Kristy put inside one part of the salon. Good idea at the same time you're doing your hair you have the opportunity to buy something cute for you and not too...

My experience with Jess the newest edition to this salon: It started as a great customer service, but ended in a nightmare! It was a couple days before my birthday really wanted to change the look of my hair and I had a picture of the exact hair color and design. I made sure to ask that it was something she can do, most of the time after when I was trying to explain, seemed like she was not listening to my needs. Very disappointed on the way my hair turned out, i looked more blonde than the picture even showed, the picture doesn’t even show close to what it came out!!! After going back to hopefully getting it fixed things went from “yes I’ll take care of it” in front of her other customer to later that same day her sending me a text message that she will charge me an additional $90 to fix her mistakes.

It’s an obvious mistake, I payed for the service she said she was able to do and was not willing to make it right!

I picked this salon for it’s great reviews, I expected an...