Planet Fitness — Local services in Colorado Springs

I was using two different machines because no one was using them. A man asked me if I was done. I told him that I wasn’t and he started telling me that I had to use only one machine at the time. I said “well you can complain to management to bring another machine". He did not ask the man using another leg curl machine if he was done. Usually I use only 1 machine. People wait quietly until the person finishes their workout without harassing them and asking them when they will finish or how many sets they got left, or whether or not they are still using them while stretching as that becomes bothersome when you have 10 people asking you for each and every machine. So, the man complained to management that “I won’t allow him to use the machine” which I did not say. Also, another man who watched from afar, complained that the man asked me how many sets I have left” which is a complete lie, he assumed that what he asked me. Then staff member, Esmeralda, stopped by to harass me while I was working out rather than to wait for me until I was done, that two people have complained that I did not let them use the machine, like I can stop anyone from doing it if I am not there. I told her to stop harassing and intimidate me on the front of everybody, but she won’t have it. She said that I am allowed to use only one machine at a time. This is not in their agreement of terms and conditions and as she tried to single me out, make me feel small, insignificant, and worthless. I told her that I am not responsible for peoples lies or assumptions. I told her that I won’t accept any discrimination or harassment by man or her. I called her on it and she refused to validate my feelings or at least pretend to be understanding or empathetic. On the contrary she got super mad because I called her on her irresponsible and reckless behavior, so she started to verbally abuse me be arguing with me, insinuating as it was all my fault, and calling me that I have an attitude. Every time I go when the place is busy there are always men who pull their chest up, raise their voice, and start rushing you to leave by asking you how many sets you have etc. and I do not see them asking the man who are using the same machine across the isle. I had to suffer men’s and staffs’ abuse at this place. Don’t call Esmeralda on her outrageous behavior, because she will try to shut you up by single you our try to invalidate your statement or how you feel, blame you for every thing that’s’ happening rather than to take responsibility, and verbally abuse you. The club states that they do not tolerate “gymtimidation,” which is a complete lie. Not only that they tolerate it they encourage it. She also asked me about my name and she couldn’t remember it or because I have a foreign name she made the most disgusted face as if she is appalled to even looked at me. I understand that she may not like women, or white women, or foreigners I don’t know, but she has to get used to it because we are paying her salary. Management 1) does not provide additional leg curl and extension machines. I go to the gym only 1-2 times per week and if it is busy I get harassed every time. They have only 2 of each and they have like 20 people within an hour waiting to use them. THIS IS COMPLETELY INSANE. 2) staff is not trained to handle customers complains. Good customer service: obtain all facts, avoid assumption, and stop making insinuations, be empathetic and understanding and not act on excitement and point the finger left and right because they cannot handle the situation, do not be arguing with customers, but take their concerns seriously, validate their feelings if they feel upset or angry and not pretend that it is not happening and every thing is the clients fault, not verbally abuse them by calling them names as they are having an attitude, or anything else. Staff have to be respectful, courteous, attentive, and helpful. Under no circumstances should they act discriminatory in anyway, body language, facial expression, or verbally. Lastly have to offer a solution and not...

Why so many complaints? Do your research before going to this gym. This gym is mainly for toning and loosing weight. That is what I want to do. I want the body of Enrique Iglesias, not Arnold. If you want Arnold, then head over to Gold's Gym, Southern Cali or New Jersey with the rest of the meat heads. This is solely for loosing weight and toning. People with billing issues. I read a lot of reviews. I signed up today and they were very very clear to me when the money comes out each month. I wrote it down and will make note to it to my bank to make sure the money is in there. Period. The reviews I read only blames the company, but never takes responsibilities for themselves. It is always 100% the companies fault, but never yours. Hard to believe. The ones that complain about the gym and what it has and doesn't have. Nothing is going to be 100 percent perfect and up to your specific standards. It is a very nice gym with everything you can ask for especially for what they charge you for membership. If you want to find a gym where they charge you 200 dollars a month just so you can have your precious squat machine, don't let the door hit you on the way out. Just make the best of what you have and let the others enjoy as well. You should always encourage people to exercise and not be afraid of gyms. By you guys being so negative makes people weary of even trying to make changes to their life. When I got there and before I even signed up for the membership. I looked around at all the machines to see what they could do for me. I checked all the corners, the bathrooms, everything. From there I made a decision. No one pointed a gun to your head to make you sign up for membership and then your bitter because they don't have the machine you want?? I hope the people who run the Austin Bluff Gym reads this and I want to let them know that thank you for making the sign up process very easy going especially when you made me the guinea pig as you were training one of your new employees. I really enjoyed your gym and thank you for answering all my questions I had during...

Worst gym experience ever. After shopping around for gyms that would be convenient to commute to from both of our jobs, we narrowed it down to planet fitness and 24 hour fitness. What sold it for us was that despite some of the shoddy equipment, we could purchase one membership and be allowed one guess pass. So, we filled out the required paperwork and I signed a waiver to be the guest. A few months of working out there went by with no issue except a few consistently broken machines. We went in today to work out and a new guy who never gave us his name and only referred to himself as the manager refused to check me in as a guest because he said I was a liability unless I wanted to sign up my own membership. I told him I was already in the system, that I was my s/o's guest and that I had already signed the waiver. He said he was the manager (again) and unless I wanted to pay the extra money, he wouldn't check me in because I wasn't a member. We told him that when we signed up, his staff told us one member was allowed one guest pass. He said (again) he was the manager and he would not allow me to be a guest unless I wanted to get my own membership or pay extra on my s/o's membership. We asked if we could reach out to his manager and ask him some questions because we were unhappy with how this was being handled and he asked us why, then refused to give us his manager's contact info. He said he could pass along our info, but that was all he would do. We have gone in there fairly often, never seen this guy, and never been treated so poorly. We definitely won't be coming back and are...