Goodwill Southern California Store & Donation Center — Local services in Colton

My family is very frequent shoppers of goodwills and decided to give this one a shot.. usually go to Redlands or highland goodwill.. well upon check out , the older Caucasian cashier(i don’t have her name) decided to decline my son his school ID for his 15% discount very rudely to my KINDERGARTEN son who has used his school ID at other goodwills without problems. The cashier states it’s only for high school kids and my son got Very sad. She called her manage to prove to me she was right and the manager told her “any valid school I’d” which she continued back and forth with the manager “well isn’t it just high school or junior high” not wanting to accent the fact that the customer was right. She rudely came back and I told her she should know her own employers policies before being extremely rude to my son who was now sad he couldn’t use his ID. My son continued to show his Id which she completely ignored him. She argued back and forth with me before the manager literally had to tell her “enough!” . Goodwill should be ashamed to have employees like her representing their name. In the end, my son did receive his 15% on a toy he wanted. The money and discount is not a problem… the rude demeanor of your employee thet is...

I have never done a review on google before I always do it on yelp but I couldn’t find this store on yelp and I really wanted to go out of my way to thank Eric I believe that’s his name he wears glasses and he’s tall he was working today 3/5/24 around 2-3pm he has amazing customer service from the moment I walk into the store to the moment I leave the store I’m greeted every time to be completely honest he just stands out and makes you feel so welcomed every time I go shopping to this store I’ve been shopping at this store for over a year now and I just had to ask him for his name today, nowadays I feel like it’s rare to get good customer service. Makes my day every time he’s working and I happened go shopping there I love this store I spend so much money and find amazing stuff it’s totally worth it. Whoever is his manager you got an amazing employee those are are to find he’s a keeper, till next time I’ll be back thank you Eric for putting a smile on my face and making me feel...

I normally have a good experience when I go here but today no. I stop by to pick up a shirt as I normally do maybe once or twice a month and The girl that was there was busy helping another customer. She had short hair, she thin, wearing glasses. Asked if she had someone they could unlock the dressing Room for me she said she be over there to do it shortly. The customer laugh I waited and she started setting up her area putting what look like a red table cloth on the glass and started cutting it I waited a little bit. She didn't even acknowledge me as she continued to cut the cloth so I left. The worst service I've ever gotten here. Normally everyone is helpful and courteous, but not today. It'll be a while before I come...