Mike Thompson's RV Super Store — Local services in Colton

We were delighted with the service team who fixed our 2012 Tiffin Allegro Open Road in December 2014. Our initial conversation was with Mike Billingsley about our leaking propane issue and he confirmed our problem would be fixed under the extended service contract that came with the coach. Happy about that as we were worried about a costly repair. As we are full-timers, we brought our coach in on a Thursday afternoon and stayed in a hotel overnight so they could work on it all day Friday. As soon as we arrived and completed the paperwork with Mike, other members of the service team came out to chat with us - a guy called Robert started investigating the propane problem on the spot! While there, we asked them to also quote on the time and cost required to buff out some scratches along the passenger side (darn low hanging trees) and their paint/body guy Jim came out to take a look and gave us an estimate. Even though we decided not to do the buff this time (they would require a day) Jim noticed we had some bent trim on the front passenger side - from an encounter with a bush while trying to set up in the dark one night. Jim said "I'll fix that for you now, no charge, it's be quick and easy". So Jim goes off to get a couple of tools and returns to straighten out our bent trim. Nice! We advised of an electrical issue in that our main cabin lights only intermittently worked and it seemed to be related to the slide. They said they would fix that too. We felt very confident leaving our coach overnight knowing it was in such good hands, they kindly let us leave our tow dolly in a parking space so we could take our toad as well. Next day, Mike B. called me with an update (per his promise) and advised they found part of the issue with the leaking propane (pipe replaced) but there was still a leak coming from the furnace. He spoke to with the service contract company and had them agree to pay for a new furnace, rather than have us wait another few days for the other part. All up, it was a $1,600 repair but we only had to pay the deductible (ours is high at $500 but still worth it). When finishing up the paperwork and collecting the coach, we also got some useful help from Tim re some tips for using LED bulbs - replaced in closet and fridge at less cost than buying halogens.

We really appreciated how the entire team that we dealt with - Mike Billingsley, Robert, Tim and Jim - were so attentive, professional, thorough and customer focused.

We had taken our coach into two other places before that confirmed the propane leak - one propane shop in Colorado which ID'd the leak but could not repair and one major RV dealer in Sacramento that also confirmed the leak and advised it was dangerous, but advised they were too busy to fix it (so for safety, we just left propane off until we got the repair done).

This was by far the most professional, customer focused and helpful service we've had from an RV dealer and were extremely impressed, hence we wanted to take the time to write this review. We would definitely go back to Mike Thompson for service and if we are looking to buy another coach from a dealer, would go to them before considering any other (including the big one...

I purchased a used coach in early April '21. I reached out online after seeing the coach. The sales experience starting out great – the sales person was engaging and answered all my questions real time. After communicating with him via text, I decided to go onsite and look at the coach. It was everything he described to me. Soon after running my credit we went over the “estimated” financing, (be advised, this is just an estimate do not let them fool you! You will quickly realize the culture of over promising and under delivering. The final number were nowhere close to what we settled on) I explained to salesperson that I needed to go over numbers with wife. He quickly changed his attitude and in a rude manner he said, " I waited here all day for you... you have the numbers... what else do you need?” I quickly let him know that I didn't appreciate his tone. He of course apologized and said he had a "long day". Let me say this, if it wasn't for COVID and low inventory of used RVs, I would have stopped the process right there. I shared the feedback with their sales manager and was passed onto another sales person. This one was much more pleasant to work with, however they could have sent me a robot with the contract attached and I still would have purchased the RV. Once all was settled, I pick up the RV and all was well until we ran into minor issues with the coach. I called the sales manager and he quickly apologized and offered to get the issue resolved. Three weeks later, I am still waiting to get it fixed. While all this was happening, the finance department asked me to come back and resign the contract because they had made an error by putting the wrong year in the date. (Speaks to the competence of their finance department). I explained to them, once my coach gets fixed, I will come back and sign. Again, I am still waiting to get it fixed... I get a call today and I was threatened by that same person yelling over the phone "if you don't come in, I will just get the RV repossess". This back and forth continued for a few minutes with me finally hanging up when he said "If you were a man...". I share my experience in hopes that others do not have to go through a similar experience. To sum up my ongoing experience, they do no not live up to their mission statement. If you buy from MTRV, you will experience poor customer service, terrible communication, and total lack of urgency to resolve any issues. Once you sign and purchase be ready to be mistreated.

I have shared this with upper management and have yet to hear from any representative.

receive a call from customer service. Still waiting...

The sales part...wonderful! We loved our salesman Paul. Traded in our 5th wheel toy hauler that we had for 13 years, our Ragen that we never had any issues with, for a Grand Design 5th wheel travel trailer. We LOVE our new rig BUT have absolutely had it with the service department. When we signed the paperwork, the finance guy told us to make sure we make an appointment to bring in for any service/warranty work. He explained to us that #1 priority goes to the rigs that have issues preventing you from camping. He also explained that we needed to write down everything that we noticed that needed attention after we took our first trip and that we had 90 days to get it in to mention all the stuff we didn't notice during our walk through when we picked up our rig. So, we did everything we were supposed to. Our first trip we had nothing but trouble with the auto level, the fridge, the the awning and noticed hub caps were missing on the tires that the slider is on (didn't notice this during our walk through due to the slider being out). We made our appointment, took it in on appointment day and service department informed us we did not have an appointment! The guy who made our appointment didn't work there anymore! They did take our rig in though thank goodness but informed us that there was nothing they could do about the tires because we probably did it and we should have noticed during the walk through. Really???? Who thinks of looking at the tires under the slide??? Anyway, they were super nice and wrote up all our issues and we got it back in about two weeks, even with adding solar and vent covers. We we're so pleased and couldn't believe the bad service reviews. Well once out again, fridge troubles AGAIN. Out camping and our fridge doesn't work at all! Made appointment, took in and after a month haven't heard from them. Called and was informed awning not covered and fridge hadn't been looked at. Awning not covered???? Took it in BEFORE 90 days and they said not covered because we had it for over 5 months. Seriously, we have the paperwork showing dates. So now, here we are over a month, no response to messages left three days in a row. So irritated and worried now because we have reservations, that we made over a year ago coming up, and am having no luck getting ahold of them. How can things start off sooo good and turn out so bad? Our brand new trailer has been gone longer than we've had it. ...