Jack in the Box — Restaurant in Colton

I've watched this location decline in service and food over the past few years. We were told to pull up to park and they would bring to food to us. My kids ordered jumbo jack, chicken suggest, and plain cheesvurh3r with values fries. I ordered the supreme breakfast croissant with value fries. We Dat waiting for 10 minutes before i sent my son inside and when he came back he said our food was just sitting there. The supreme breakfast croissant was hardly bigger than the palm of my hand and they forgot the mayonnaise packets and Ketchup I requested. They gave me hot sauce and a ranch packet. The fries tasted like the oil was old and the fired were soggy. This wasn't even during a busy lunch time or anything. Every once in a while I'll give this jack a chance, and everytime I keep getting disappointed by either the long wait time x them forgetting something in my order, or the quality of food. Every single time it's an issue with one of these. There used to be a young African American gentleman thst worked here, and when he was there I KNEW our food would be on point. Ever since he left it's gone downhill. If you frequented this establishment enough like we did, you'll know exactly who I'm talking about....

There drive thru service is extremely horrible! The management needs to retrain the late night shift or rehire a new team of employees who want to work and be able to show up to work. There people who works late nights and for Jack box to be close due to lack of staffing issues. It's bad when the cook come the register to correct the order. I can keep saying more. I think you guys got the drift. Going to take my few dollars to The Del, there drive thru is open 24/7 Until Jack in Box gets it to together. Update since last review... New staff. But if you are ordering a combination meal with a coffee. Ask them if they have it ready meaning the coffee made if not they will charge you a upgrade at the drive thru window if you request a small drink will ordering. That's how they get you.... Because they will tell you have to wait 10 mins for coffee to be brewed. Like C'mon people are on their lunch break and they shouldn't have to wait. regardless the...

Excellent customer service. Managers always take care of the customers. I give real honest reviews so here we go. The staff and management are super friendly and when they do mess up they are always willing to fix the issue and go the extra mile. There is nothing like a restaurant that gets upset with you for their mistake. Not the case here though. Now my there are a couple of issues. Something is always down whether it be the drive thru, phone, deep fryer. yes the fryer lol nothing fried was available. They always are super nice in this instance though and try to get it fixed fast which is why I kept it at three stars. ( Corporate or owner if it's franchised, get it together!) Lastly, they do not use gloves! I've went inside twice to get food and they don't use gloves to handle the food. May not bother some but for me it does so that's a big con for me so I don't really go anymore solely because of that. Other than that friendly team, nice...