Columbia Appliance — Local services in Columbia Township

The oven in my rental house was showing an F2/F3 error so I put in a maintenance request to my landlord for the oven repair, which included those codes. My landlord contacted me to verify the brand (Kenmore) of the appliance and stated the repairman would be in touch. I received a call from Columbia Appliance around 3pm, but when I called after work at 5 they were closed, the message did not mention hours. When I called back the next day and asked for the rep who left the message he didnt recall leaving the message and said he leaves a lot of messages. While their hold music tells you to have the model number ready, he never asked for it. He referred to it as a range, while I kept correcting saying oven. He gave me a two hour window for the repairman to arrive and said they couldn't be more specific, but I would get a call before he arrived. The day of the repair when I received the call the man was 10 minutes away, and said he was coming to check the range. When I said, I just want to be clear; the repair was to be made on the oven, he corrected me and said "We refer to the whole unit as a range, but I tell you what, how bout I fix whatevers wrong?" which seemed very condescending. When he arrived I showed him the oven in question and he said "You know what, you're right, it is an oven". He told me "They must have wrote it down wrong." However the request I submitted to my landlord was for an oven, which was later clarified to be a Kenmore, and no rep from the company asked for a model number. Furthermore, perhaps that's why both the man on the phone and the repairman should have listened to me and asked clarifying questions, such as for the model number in advance. And then the repairman looked for the model number after acknowledging it is in fact an oven, I showed him the number, then he asked where the breaker box in the house was. I showed him and warned him it the switches aren't marked, and he proceeded to try them unsuccessfully, not warning me to turn off my tv or anything first. He never got the oven power off, as demonstrated by the clock never loosing power, and then came out saying that the electonic display relay was stuck open, and they don't make that part anymore so he would tell my landlord and it was up to him what to do. I have heard nothing since, even though it has been a month since the request was first submitted, and googling the error code shows it is likely a temperature sensor, which comports with the observation of how the oven functions before the error...

Dryer was turning off on it's own and washer started tearing clothes up. Brought to Steven's TV and Appliance in Boonville that Columbia Appliance apparently bought out. Guy that helped me unload and took my washer and dryer there was very nice and helpful. Didn't need them back right away so no big deal it took them two weeks to call me back on it, I let them no it was no big rush, I had another set. I get call back and told the dryer needed a new door sensor and couldn't find anything wrong with the washer. So I go pick them up and pay. Now at the counter lady says one tech said he put a door sensor in another tech says he didn't so I'm not getting charged for maybe a new sensor. So at this point no one knows what's been fixed or not and who knows what the problem with washer is. I say heck with it I'm not saying anything and pay load up and take them back home so I can hook them up and look at them. I go to hook up dryer and they left what looks like window vinyl inside the dryer. So obviously they forgot it, because it was used for storage and probably never even hooked up and trouble shot otherwise the plastic vinyl woulda melted in it. However the dryer didn't kick off anymore so maybe they did put a switch in the door? Then I hook the washer back up to start trying to figure it out. Second load I lift up the lid and the switch that locks the lid down came off. There is no screws in it to hold it to the lid. So I look through my odds and ends to find 2 screws that will work to hold the lid down and find two that work. Now I know either they took it apart and forgot to put the screws back or I found what was cutting up my clothing two screws in the tub rolling around getting caught on everything. Now getting ready to run another load and haven't found any screws loose in the tub, so we will see!! Definitely not worth using, obviously bad communication between the people working there, and highly doubt anyone even looked at my machines otherwise there wouldn't be loose parts and random stuff in...

We bought a washer and dryer from them in 2022. When we purchased them we also got the extra warranty. Before leaving we asked if we had issues who was going to work on the appliances since we arent in the columbia area, the saleman said of course they would do the repairs, it wouldn't be a quick turn around but they would. Great.... Now fast forward to now 2025, the washer is having an issue, called the store and was informed they are to far and dont service my area but if i want to bring the washer to them they would look at it... tht would have been nice to know in the beginning instead of the yeah we will do it. So they call the warranty company for me, warranty company calls me gets all the details on the issue and tells me they will get with me on an appointment. I get an email tht says shocker..... columbia appliance has been assigned to the case of course. Wait till now and oops nope they contacted the warranty company and told them they arent in the area and arent doing it. So if you purchase the warranty and want them to fix it make sure you are in the area, because they just gonna tell you what you wanna hear...