Hy-Vee Pharmacy — Local services in Columbia Township

Long review: I switched pharmacies because I couldn't deal with this specific hyvee location after using them for over 6 years. I contemplated speaking with a manager but i know they wouldve swept my complaints under a rug and I think more patients need to know that this place is horrible. I wait for my script to be ready for 2-3 days, then their system calls me and tells me its ready. I go in and have to wait an additional 20-30 minutes because it actually wasnt ready. Ive gotten partial fills from them so many times because they dont have common medications in stock. I live 45 minutes away and cant afford to drive multiple times a week just to get a 30 day supply of my medication. I've had someone remind me rudely that they closed in 20 minutes when i came to pick up a medication that was ready. I was only there for 3 minutes while they rung me up. A few month back I sat in the pharmacy lobby for over an hour( for a medication that I even called to verify was ready and they told me it was) and had to listen to the pharmacist and a pharmacy tech complain about customers for not calling the pharmacy more than a week in advance right after a customer JUST came up to the counter to ask for a refill of their medication. He was older and likely didn't hear them but he was still standing there. Then they proceeded to complain about another patient who's doctor sent in a new script with a higher pill quantity, how annoying the patients and their phone calls were etc etc. For over an hour. I understand complaining, but you have to make sure the customers arent hearing you complain about doing your job. Extremely unprofessional and it makes you feel unsafe knowing these people know which kinds of medications you take. It wouldn't surprise me if they made fun of you behind your back for having a certain kind of illness just based off of the medication you take. I decided to switch because the last time I came in they again didn't have one of my common scripts ready and asked me to come in the next day instead. I was not wasting my gas driving 45 minutes there and 45 minutes back home. So I went without my medication for a few days and love my...

This Hy-Vee pharmacy has proven mostly incompetent, and unwilling to provide excellent customer service without prompting. Rarely, if ever, will one get this pharmacy to answer the phone. Ironically, and to my utter dissatisfaction and frustration, the only time that they seem to answer phone calls is when I’m waiting in line in person because they wouldn’t answer my phone call! Through no fault of their own they tend to run out of my medication. However, through complete negligence and total lack of communication, when they don’t have my medication, they don’t offer to let me know about it with a courtesy call. Instead I have to show up in person only to be told that they don’t have it, and to compound the matter, I often have to wait in line to hear that! Additionally, there’s no offer from anyone to transfer the prescription to another Hy-Vee pharmacy that has it. I have to do that leg work myself. The facility is also below satisfactory standards: boxes piled up, pencil on the floor(I picked it up for them), dirty hand sanitizer station(see photos), and disorganized and dirty chairs to wait in(see photos). If all of that wasn’t enough to turn one away, there’s more! The drive-through window also seems permanently shut down, so one has to physically walk into the store every time. The only reason that they get 2 stars instead of one, is because they do have good prices, and although the customer service has been horrible, with prompting they will limp through assisting...

The young woman pharmacy tech I spoke with on the phone last week was so incredibly rude, hands-down, the worst customer service I’ve ever received here. My daughter has active prescriptions on file, but instead the rude pharmacy tech that couldn’t be bothered to listen to me explain, decided to try to fill the one that had zero refills remaining and was from a completely different doctor. so when I went to pick it up, she said sorry the doctor said no which was quite confusing and I was unable to get my daughters prescription at all. This caused my daughter to be off of her medication for the entire weekend resulting in serious consequences for her mental health! I got online and pulled up our Hy-Vee account to find the three current active prescriptions with refills on file with no problems. I have now went here to pick up my daughters prescription eight times in the past week, all at different times of day. Every single time there has been more than 10 people waiting in line looking extremely miserable. I do not have time to spend an hour trying to pick up a prescription...