Lively Florist — Local services in Columbia

We tragically lost a friend/coworker this past weekend and were trying to do something nice as a team for his family and the service. I came in fully understanding it was last minute and a long shot with it being a holiday weekend. I explained the situation and that we already had what we wanted the flowers in. I asked if it was even possible to get flowers for a funeral being so close to Christmas. I was honestly met with zero compassion to the situation. Even feigning sympathy would have been better than what I got. The woman explained they were closed Friday and Saturday. I said I figured but didn't know if something small could be done before Sunday. I explained also that because of distance to the location I would pick it up and take it with me. I even explained the price point I was looking for. When she then went to the back to ask another woman I couldn't hear what the 1st woman said but I could hear the other woman criticism of the service date. Questioning why. And exclaiming how to do it would cause her to have to sacrifice time from her family. I wasn't asking for anyone to sacrifice anything. I wasn't demanding to have something made. I didn't even have high expectations that it could be done. I was just hoping there could be a chance a figured what could be the harm in trying and asking? I found out. What I didn't expect was a complete disregard for what I was there for. A young family is grieving a major loss of a Husband, a father to a young son, as well as other family members and my employees also grieving the loss of a wonderful part of our team. To have been met with such a lack of compassion was mind blowing for a business that I'm sure sees a lot of the scramble for flowers after a tragic and sudden loss. You aren't obligated to give me your time or business and I absolutely understand that. I expected at the very least a "im so sorry and I wish we could help you but due to the time constraints we just wouldn't be able to in time." Again, it was understood that time was an issue. It didn't need to come with the attitude I received. Thanks for making me leave feeling worse than I arrived bc of why I even had to be there in the 1st place. Merry Christmas and I hope if you ever experience a tragedy so close to what should be a joyous time of year you are met with more compassion than you...

Lively is always my family’s go to for flowers for any occasion! They are always willing to help with a smile. Every year, I get the most BEAUTIFUL arrangement for Valentine’s Day or my anniversary from here. My husband doesn’t know much about flowers, but always feels more than confident to order from Lively because they always lead him in the right direction and knock it out of the park. They also have the cutest home & seasonal decor! I love coming to their Christmas open house each year!...

I've used them 3 times now, and at first, I was a little disappointed with quality, but they were prompt on delivery. This last time, I ordered my wife flowers for our 27th anniversary. On each order, you have the option of standard, deluxe or premium. I have to say, I won't use them again. I'm attaching 2 photos to show what their website shows the premium looks like (Which is what I ordered each time), and what was delivered. Clearly, I did not get the premium, even though I...