Planet Fitness — Local services in Columbia

I have been a member of this gym for 4 years and really liked it. It was my go to place. Coming in to workout, I went to swipe my card near a dog who was sitting on top of the counter where I swipe my card. The dog's owner was engaged in conversation with a staff person. I thought the owner was just running in to say something to the staff and leave. I later saw him on one of the machines with the dog nearby. The dog would bark at people as they went by. It was a very small dog dressed in clothes. I understand and highly respect the long held law about service dogs being allowed in public and private businesses. I have seen these well train service dogs and have never thought much about their being inside along with others. However, I am also aware of the media coverage and other news articles of people going on the internet and getting these "fake service animal certificates" and using them to get their animals in places of business. The owner at the gym was a large size man, seemly jovial. If he had a handicap it was not noticeable. What that little dog could do for him was not certain. Actually the poor little animal seemed nervous and scare which may be why he/she was barking at people.

I asked the staff person was having dogs at the gym now the norm. I knew she would tell me about the law for service dogs which I would have respected, but rather, she kept calling him a service dog and never once heard her tell me about the legal aspect of the dog being in the gym. Instead she told me that the dog had been coming to the gym for 2 years. When I reminded her that I had been their for 4 years, she stated that maybe the dog had been coming more. This is how our conversation went with her trying to top me with the advantages of the dog compared to my membership. I told her about the dog barking, she said if the dog is startled it will bark- how can that be helped in a gym. She unnecessarily and consistently made it known to me her support for the dog- which is not what I was trying to get in the middle of. After trying to keep the conversation civil, I finally told her that I am a human and should not be compared to a dog who does not pay for membership. In actuality my complaint was more about the owner. She gave me a lot of "ma'am this and that" as we talked. She took the conversation in a direction that I was not trying to go in. I think that it is cruel to see an animal that is under the guise as a service animal sit frighten next to a owner on a machine, barking at people because he/she is nervous. Why this staff was so aggressive and angry is beyond me. Of course I ended my 4 years with PF. I wish she would have allowed me to ended the membership as quietly as I intended, but she had some anger issues going on that cause her to slap the cancellation form on top of the desk to get me out of there. After 4 years and getting others to join PF, this is how I...

I started going to this gym recently and have had little issue .I go to several PF’s. I workout , and I leave . I get one phone call that I needed to answer with about a 1 minute update on a family member that’s in the hospital . My Bluetooth was cutting out so I used my phone . I get asked (politely)to take my calls going forward in the lobby, by the time I walk to the lobby the call would have been missed . I have no issue with that. As anyone that works there has seen no pattern of that with me , I’ve been going to PF’s for years with no incident . I guess my point is I see people on the phone all the time , people sit on equipment talking , filming themselves with the phones , lingering , others half dressed using multiple pieces of equipment at once, water bottles and bags left on equipment to hold while they are on other machines,(super setting ) another rule that you don’t enforce that is clearly broken everyday I’ve been in , you walked right by someone with a string tank top to get to me that wasn’t addressed. I’ve never seen anything being said or done. No big deal, I get it you can’t police everything , but if you are going to arbitrarily correct one rule you need to cover your bases and address all the rules . Not just when it’s convenient . Just my opinion . It’s discrimination ,or maybe it’s lack of training . Again you enforce one rule , but not the other rules . At the end of the day I understand , but if you’re going to have someone policing the gym for one thing they need to be on everything . You clearly have some training to do , pf’s rules and guidelines are pretty...

I transferred to this gym after I moved to a different side of town and could no longer go to the planet fitness located on two notch rd. THIS GYM IS HORRIBLE COMPARED TO THE TWO NOTCH LOCARION !!! (think is ridiculous that can’t go to multiple locations but Instead are required to attend one specific location) that in itself is shenanigans. First of all, it’s NOT 24 hours on the weekend like the two notch location which is literally the only reason I joined Bc my free military gym isn’t open on weekends. The ab and stretch area is extremely compact and there’s no breathing room. They don’t even have a a row machine and only 3 weight racks throughout the entire gym. Most of the machines aren’t user friendly and get stuck easily. This location is pretty much nothing but treadmills and elypticals. I know it’s supposed to be a gym for everyday ppl, but I am very dissatisfied. Some ppl want to do more than just walk on a treadmill for their workout. I’ve been begging for saunas to be included in the gyms since I first joined years ago. This is a gym that provides pizza , bagels, massage chairs and tanning beds (really! Tanning beds!?) but yet they don’t have saunas!?! If I could cancel this membership and go back to planet fitness on two...