Clay Cafe — Local services in Columbus

WOW! I would NEVER do business at this place! I had a friend coming in for the weekend and purchased two groupons to clay cafe. I looked EVERYWHERE and there is not a spot on the groupon that states reservations must be made. I purchased 2 groupons and attempted to call the business the following day to confirm that you did not need an appointment. The first 2 hours the phone rang busy. When I finally got ahold of someone, a lady very harshly answered the phone with "Hello." No introduction- NOTHING. I asked if it was clay cafe and she just HUNG UP the phone. I called back and even more impatiently she answered "HELLO" I explained that I had purchased a groupon for my friend coming in that weekend and wanted to confirm that we did not need to make reservations. She chuckled and in a VERY rude tone said "Uh, yes you need reservations and you won't be getting any this weekend- we are full. You'll have to figure out another time." I explained my disappointment because i did not see on groupon where it said requires reservations and in an even ruder tone she said i clearly did not read the fine print. Due to her extremely poor attitude, I told her I would just contact groupon for a refund. She then explained that wasn't going to happen because groupon has poor customer service and she's been trying to contact them all day and then said "sooooooo good luck with that one." and just hung up the phone on me after saying "she didn't have time for this" THANKFULLY, I contacted groupon immediately after that phone conversation and they issued me a refund on the spot. It honestly was not that big of a deal, i would have kept the groupon and gone some other time (I knew it was probably a REALLY busy weekend- valentines day) but this lady was so RUDE that I could never in a million years justify spending money at her business. I was really disappointed because it looked like such a cute, unique place. Being in the medical field, I really value customer service. I understand having a bad day (been there) but you just don't treat people like that! This really left a terrible taste in my mouth in regards to my feelings on this business. As others have mentioned, Good luck staying...

I came here and I wanted to have fun. My mother and I came here after discovering Color Your World at Easton had been bought out. It was a late Friday night, and we had spent the day running errands. I was looking to make a birthday gift for my aunt.

The lady behind the counter, the only individual who I could readily see as an employee, was curt and short. I chalked it up to a bad day, or the fact she seemed a little overworked. Besides us at the time, there were nine other people either already painting or looking for a piece of pottery. After she introduced us to what we could do, she went off to handle the couple who came in after us. Alright, the staff wasn't very nice, but we didn't let that bother us. It was likely nothing personal.

The atmosphere of the place was very nice. It's the epitome of a distracted artist: a little disorganized, but very relaxed. There were plenty of colors and a nice selection of pieces to paint. After we bought some soda, we had a very nice time painting our pieces and making light conversation. We're the last to leave, a few minutes before closing, but we were good customers and we cleaned up our mess. We put our pottery on the shelf and left.

Come the day to pick up pottery. I quickly stop in and take what belongs to my mother and me out to my car. There, I pause to take a look before I leave. Paint which I did not put on there and which was not there when I had left before had been fired and glazed onto my bowl. Blue splatter, as well as a large spot of blue, had been permanently left on my work. I've been to places that do this sort of work before. Generally, they aren't supposed to add onto what you made yourself. My mother's bowl was fine, but mine was a right mess.

I was disappointed my hard work was messed up. If I had done my piece earlier in the day, I would have said someone else who put their work on the shelf must have made a mistake, but that was not the case.

I will not be...

The lady that runs this place is completely unprofessional and rude!! I am soooo sorrry I ever tried to spend money at your business! First of all I was looking for a specific piece of pottery to paint. When I called and asked for this piece she was quite rude with me on the phone and told me they did not carry it. I went on to purchase the piece online and I called her to ask if I could bring my piece in to paint and fire there and was absolutely willing to pay for this service. This is exactly what she said to me, "Yeahh we don't do that here, we have plenty of pieces here you are welcome to come in and paint" in the most rude tone ever and then hung up on me! I couldn't even believe it. It's not like i was asking to come paint it for free! And they did not have the piece I wanted in stock or I would have purchased it there!! HAVE FUN GOING OUT...