Market District — Local services in Columbus

I am typically in and out on most days and never have to deal with employees. However, today I witnessed a screaming match between a guest service employee and a customer. There are several registers located behind guest services. There was a sign at one register that read out to lunch returning at 1:30. Next to it appeared to be an open register as a guest services representative was actively assisting a customer. Naturally, a small line started to form at what appeared to be an open register. As I waited in line I could tell something was off as the body language of the representative clearly showed she was agitated but I could not hear what she was saying. As I got closer I thought I heard her say she was closed so I asked just to confirm. She got really snippy with me and referred me to the sign over at the next register. She then reiterated that she was closed for lunch and that I’d have to wait 30 minutes until she returned. I simply walked away and found a team lead to cover for her in her absence. When I returned I witnessed her in a screaming match with another customer. The customer was trying to apologize stating that she did not realize the sign at the register over applied to her register and stated she should show show some respect. As the team lead approached the customer tried explaining what transpired in a calm manner while the guest service representative continued her rant in the background. The team lead never addressed the behavior that continued but told the customer she could not help her and that she would have to wait until the rude representative returned from lunch. The customer ended up leaving to go to another store while the team lead assisted me. The hangry service representative continued her rant, yelling it’s not her fault that people didn’t know how to read. The team lead still did not acknowledge the behavior but kept working, I brought it to her attention and she stated she was hard of hearing. Hopefully someone of real authority reads this review and/or watches the CCTV footage and removes this representative from a customer facing role because clearly she does not know how to deal with people. Perhaps 🛒 maintenance would be better...

We checked the store hours online before making a quick trip for just 3 items. At 9:55 as we were walking through the store, your associates began shutting off the store lights, giving the impression that the store was closing. We thought that maybe the online hours were incorrect so we hurried to get our items and get to the checkout. Even in our very brief trip we saw two elderly couples who were trying to do their grocery shopping -- one couple was just starting their shopping and the other was obviously frantically trying to scan all of their items and fumble with their reusable bags at the u-scan while two of your associates were just standing in the check out area chatting. Actually one of the employees wasn't even standing, he was sitting on top of a drink cooler. As we walked out of the store I double checked and saw that the posted closing time for this location IS 11:00, not 10:00. At 10:03 as we were getting into the car we could see that they had also just turned off the lights in the entry / lobby. Obviously your staff was hoping to clear out the store an hour early to end their day. It's rude enough to do this to younger able bodied customers, but to do this to elderly customers is so inappropriate. This GE is very close to my house, but I will definitely drive the extra distance to Meijer for the foreseeable future. I'm sure that if the store legitimately needed to close early for some reason a notice would have been posted on the doors. This was obviously just employees making the decision to shut things down early, causing old people...

I had an infuriating experience at Giant Eagle located at 2900 Stelzer Rd, Columbus, Ohio 43219. I was using the Scan Pay & Go feature, separate from the self-checkout, to do my shopping. When I approached the only active register with the Scan Pay & Go light on, it unexpectedly stopped me before payment. I waited for assistance, and a front-end employee named Julie approached me with a terrible attitude. She informed me that the register was closed, to which I responded that I couldn't have known that because the light was on. I explained that the "closed" message on the pen pad typically changes when I reach the payment step.

Julie and I had a heated disagreement about this, and I suggested suspending the transaction so I could pay at the service desk. However, she insisted I use the self-checkout line, which I wanted to avoid as I was specifically using Scan Pay & Go for a quicker process. She then escorted me to the self-checkout area, where I requested that she simply give me the items so I could proceed to the service desk. At this point, she raised her voice and shouted loudly all the way from the front end to the service desk, making infuriating and inappropriate comments about me skipping others in line. Even the service desk employee found her behavior uncalled for.

I subsequently spoke with the manager, but unfortunately, no resolution was reached. This was the most enraging treatment I've ever experienced, and it was highly embarrassing to be publicly berated in front of other customers...