Men's Wearhouse — Local services in Columbus

I wish I could give 0 stars. This location is absolutely awful. I’ve had to use Men’s Wearhouse at other locations a few times in the past for events and I can say this visit in Columbus was terrible. Either it’s who they have working in this location or the Men’s Wearhouse has just gone downhill.

My fiancé and I went in to find her a tux or suit for our wedding in 2 months. She isn’t a dress wearer and wanted a suit instead.

First , when we walked in, it was awkward because we were stared at and it took a minute for anyone to come up to us… I’m assuming it is because we were women, gay, etc.

The guy who did come up to us acted hesitant to even help us. We asked about renting vs. buying and it was like pulling teeth for information or recommendations. He then handed off an iPad and told us to just look through options.

We asked if she could try on something similar to what we were looking for and he gave her one option to try on.

After that point, he just disappeared. He finally came back and we had to request to be measured which he again, acted super hesitant about. We then had to ask for a jacket to try on because he had only given her a pair of pants. She walks out and he’s now off helping another couple. She takes it off and we stand around for about 10 minutes and no one comes back to help. Everyone else seemed to be helped with no issue and we put the stuff back on the rack and ended up walking out.

She deserved better than that. She deserved better experience than what she got. We were trying to find what she would wear to get married in and they made it an absolute awful experience for us.

Homophobic, sexist, etc… who knows. But it was pathetic and we won’t be back....

This place is absolute trash. Customer service is the worst I’ve experienced in a LONG time. I went to get fitted for a tux, they had me type my weight and height in and a computer came up with all my measurements? The guy measured across my back and my left arm and that was it. I tried on some pants and a jacket that didn’t fit so I ask the guy what he thinks and he said he isn’t sure. I said you’re the professional which he reply’s no I wouldn’t say that. Of course when I get there to try on my tux it was entirely to big. I asked the lady that was looking at me as if I was bothering her what she thought and she said it’s a perfect fit. I asked for a smaller pant size and jacket size and when I tried that on and asked her again what she thought she said that’s a perfect fit? Absolutely zero help at all. Not only did the suit not fit but it was as of they balled it up and put it in the bag. I asked the lady of it was up to me to get it pressed and she said no it comes that way. I said well look at this suit? She proceeds to tell me to take it home and turn on the shower and that should get the wrinkles out. Oh yea I payed 300 to RENT this suit. Absolutely garbage. I wish I could...

I’ve visited Men’s Wearhouses across the country to purchase suits for 10 years and was always pleased. That is until visiting the Columbus location this week.

The suit I needed for an important occasion wasn’t ready for a 7pm promised pick up time because the tailor called in sick. I understand this happens, but what I couldn’t understand is why no one thought to call me earlier than 7pm so I could arrange for a new tailor, and avoid coming to the store when the suit was not even ready.

When I called later to discuss with a manager - Logan, I believe his name was - wouldn’t even acknowledge that anything was done incorrectly or apologize. There was no offer to have the tailoring completed the next morning. Just pure lack of care and professionalism.

I should also mention, the salesperson I dealt with was not at all helpful and I had to remind him of basic things, like needing to take the length measurement for a pair of pants.

I’ll be writing the corporate office in hopes that providing constructive criticism can improve the situation at this Columbus location. It’s disappointing as a long time Men’s Warehouse customer to see a location...