Power Shack Gym Hilliard — Local services in Columbus

I had signed up for a 1 year membership in April 2015. In June of 2016, I realized my account was still being charged. Confused, I called for a explanation in which I was told I had renewed in April. Um, no? I haven't been in over 6 months (I signed up for a new, cleaner gym with better equipment that didn't regularly break down and bathrooms that weren't disgusting). I was told to call back when a manager was working - so I did - and he said after 12 months my contract became a month to month agreement. Okay, maybe you should have brought that up beforehand... but then I was told they don't handle cancellations and to do so I needed to call their third party billing partner. Seriously? They had no problem signing me up... I called Affiliated Acceptance, their third party partner known for customer complaints and fraudulence, and was told I needed to write a physical, post-office certified cancellation letter and mail it in stating my name and account number and it would take 30 days to process. So another month of being charged... Are you kidding me?! Had I known this information was hidden in my contract or that Power Shack worked with such stone age shady partners I would have...

Nick picolo, may be the worst customer service manager I have ever dealt with. I went in before Christmas (2016) to take your and try club out. He verbally assaulted me and said he would not give me a 5 day pass, even though in company website, it states 5 day pass, 1 time a year per person. He said I was in in 2013 and I already tried club out. I just went in and tried to redeem a 5 day pass, Jan 22, 2017, I said I came in to try out club and have friends that are interested, he said not interested, there in the biz of selling memberships, that I was on camera, they are a private club, and if I came back I would be arrested. I said nothing but looked in disbelief, and he said why are you looking imposing? Seriously? I asked for the owners number. As a business owner myself, I would want to know knowing my employee was rude and turning people away. He refused to hand out owners info. Which leads me to believe Mr. Napoleon is the owner. Its public record, so I will find out and contact owner Beware of Nick picolo at the power...

cons- First, They keep it COLD inside, I can't get my GF to go back because it is so cold in there, keep in mind it is 30 degrees and when I am not going to the gym I wear shorts and a jacket, but when I go to powershack I layer it up. Second, the place has been around 20 years, which for me is fine, but I know some people prefer new stuff, older stuff in my opinion has more character though the locker rooms could use some bleach and airing out. Third, dumbell pairs only go up to 100 or 110, anything heavier is mismatched. Pros- good array of equipment, plenty of weights and cardio, doesn't mind if you actually LIFT weights, you can use chalk (but clean up after yourself), aka this is more of a GYM than a "fitness room", even though I listed a number of cons it is still overall the best GYM...