Pursona — Local services in Columbus

Yesterday was my second time visiting within a two-month timeframe and needless to say, I left again without making a single purchase when I purchased my favorite pair of flats (Adrienne Vittadini) from there years ago. I should have known how this visit would unfold when I saw the "handwritten sign" notifying patrons of the store hours and mannequins in the window dressed with items the store doesn't sell.

The last time I visited I was told they had been painting and weren't officially open. So my question today is, "Why is it so hard to keep an 8.5-9 shoe size?" The saleswoman had the nerve to tell me that the shoe I requested had been restocked but she only had "small" sizes available. I'll continue ordering my Free People shoes online. Forget about supporting local businesses. I was greeted and asked if I was looking for anything in particular (which I was) and she pointed me in the direction I was already in. She was NO help in her pink dress and sneakers (you'll remain anonymous).

Here's my opinion, when women such as myself are shopping for "flats" and you're a contemporary woman, no one wants a kitten heel. My late grandmother would have loved them. RIP I have decided that yesterday was my last visit especially when I've been supporting this establishment since its inception. I'm honestly quite disappointed and wish someone would open a quality shoe store in Columbus, GA with outstanding customer service. Their website isn't...

I am very unhappy with the customer service at Pursona. I purchased a pair of shoes around December to wear to a function but they don't carry my size (10ish-11). I found a pair that fit okay but I ended up needing to return them because I found a paid that fit better somewhere else.

WELL. You can only get a store credit for returns and I live out of town. The sales girl assured me that I could use my credit online so I started looking but was discouraged at my options.

I emailed the owner and she has been incredibly UNHELPFUL. Basically took my $200 and said "see ya". I have since emailed several times for updates/help finding a shoe on the site that would fit my big feet. Nothing. She doesn't even reply half the time. I've even sent specific shoes to her asking if she could order in another size of if it would fit a 10 comfortable. Nothing.

$200 is a lot to some people, the least they can do is help me find a shoe to use my credit on. It's been over 2 months and NOTHING HAS BEEN...

Ordered some shoes a few days after Christmas to replace some I’d gotten that didn’t fit from another store which didn’t allow exchanges. Pursona got right on top of my order (while I believe they were still closed for the holidays) and shipped my shoes out the day that I ordered them, and the total ship time will have been 4 days! I’m extremely impressed with this store and will definitely be making sure I support them when they have items I’m looking for. Would recommend 100%! Thanks Pursona team :)...