The Honey Baked Ham Company — Restaurant in Columbus

Went to pick up our family’s Christmas dinner. They closed prior to our scheduled pick up time. There were two gentleman still in the store and said they were closed. Instead of coming to the door they wanted to announce they were closed. Instead of honoring the order that was placed and paid for. Another young lady was there with the same scheduled time for pickup they walked to the door claiming that they called everyone going to arrive early since they wanted to see their families too understandably it’s Christmas Eve. Only issue is we nor the other young lady didn’t receive a phone call to arrive early or I would have been there. For what would have took them two minutes to honor the orders instead of potentially ruining other’s families Christmas dinners, the only reason they opened the door was the other young lady told them she was on the phone with corporate and we both paid for our orders. So they finally opened the door and gave what was paid for would have took two minutes if they originally did that when we arrived. All in all the food may be good the individuals that work in this location are rude, don’t care about there paying customers and will lie to your face about calling. Don’t waste your time or hard earned money supporting this business they don’t deserve it there are other great places to get holiday meals. If I could give negative stars I would. To the business if your going to give out pick up times honor them and don’t close early the time was picked for a reason people also work and would like to be home with there...

Visited this store to buy a ham for Thanksgiving, three days before the holiday. There were 3 cash registers in operation and five employees behind the counter. I was one of 8 customers in the store at the time. When making my purchase, I overheard the man at the next cashier ask if he needed to show his military ID card to get the discount. Being a 27year veteran of active Army service, I asked my cashier if they offered a military discount. She responded that they do, but since my transaction had just “cleared,” I could not get the discount. I asked if she would void the transaction and make the correction. She responded that the manager told them anyone wanting the discount had to ask before paying, or they would not honor it. I asked to speak to the manager and she repeated the policy to me. It occurs to me that if the cashier had mistakenly undercharged for the ham, or incorrectly keyed something in the transaction, she would have been able to void it to make a correction. This is a very poor customer experience and indicates to me that the business owner doesn’t really want to honor the discount at all. I noticed there were no signs announcing the military discount in the store. Of course, no business is obliged to offer a discount of any sort, but if they do (and many in our community do so), it seems reasonable for them to find ways to honor it., rather than decline to do so, as a matter of...

Do NOT order thanksgiving meal from this location! In fact don’t order ANYTHING this place is horrible. Ordered online in advance for my mom to pick up so she and my dad could have a semblance of a thanksgiving after his major open heart surgery. My mom goes to pick it up today and they tossed her a ham and turkey and said they ran out of sides. The entire staff was so incredibly rude that my elderly mom was about in tears. I spoke to them myself from her phone and could hear all the other customers complaining in the background. It took me talking to 3 different people on HER phone before someone even half competent enough got on to issue a refund for the ham and turkey we no longer want. This individual was the “manager” - rude and gave me an attitude with a half sorry at the end. Do better and treat people better. I hope the owner of this franchise locations reads this and does a major reorg because this was the worst experience ever. I called the corporate office and sent an email to corporate HR - it was THAT bad. Honestly...