Red Giraffe Designs — Local services in Columbus

I visited Red Giraffe Designs today with two goals in mind and of course to browse a little! Mattie was working today and was excellent and helping me walk through the process of designing a necklace for a graduation present (first goal). I was a little nervous to ask for my forever bracelet to be made a little tighter, but she quickly assured me it wasn't an annoying request and fixed it in less than two minutes (second goal). I paid for my order ran to the grocery store and received a text that it was ready. Custom present, bracelet adjustment, and grocery trip in less than one hour. The necklace is beautiful and a reasonable price for the quality of the product. Mattie's exceptional customer service was just the...

Horrible customer service. I walked in at 11:58 not realizing it wasn’t 12 yet and the woman was sitting in the dark and just said “we’re not open yet”. I understand I’m before 12 but 2 minutes? And you’re sitting in the dark doing nothing? And all you had to say was you’re not open? She didn’t offer a time to come back or anything else to the conversation.

I have spent hundreds of dollars at red giraffe and have had “eh” customer service experiences but this was by far the worst. I will not be coming in to...

Red Giraffe in Grandview has super friendly, helpful staff. I work in the same plaza and have gone in a few times over the years. Nice, affordable jewelry made locally. I’ve bought many things for my partner there. We recently got forever bracelets there and they were quick, easy, and very friendly throughout the whole process. On my most recent visit, I asked for help with repairing a necklace of mine. Even though I didn’t purchase it from there, they didn’t hesitate and I was in and out in 5 minutes!...